Course Closed

This course has been discontinued.


Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

RACE Subject Category: Non-Scientific-Practice Management/Professional Development; Delivery Method: Non-interactive Distance; Program Number 57-34841.

VetMedTeam is approved as a New York State sponsor of continuing education for veterinarians and veterinary technicians.

VetMedTeam is approved as a Florida state sponsor of continuing education for veterinarians. The Florida Medical Board does not recognize technicians and therefore only addresses veterinarian CE requirements.


Webinar Archive Speaker

Stith Keiser


Course Focus and Learning Objectives

The Ace in the Hole for the Jack of All Trades continuing education course was made possible through an educational partnership with Trupanion.

Practicing medicine, leading the team, overseeing the beast that is human resources, bookkeeping, marketing, client experience, hospital operations, and the list goes on and on. This is the job description for far too many veterinarian practice owners. Where is the time for family, for friends, for your own pets, for quality down time and battery recharging? Does this sound a bit too familiar?

It is time for “jack of all trades but master of none” practice owners to put their cards on the table and play their ace in the hole. Time to make time to explore how a practice manager can help to alleviate some of the burden carried by the practice owner. Time to consider how following tips and best practices during the hiring process, as well as onboarding, can help to ensure the right match. Time to learn how manager training, leveraging, and autonomy positively impact practice health, owner health, and team health. Time to take a seat at the table and ante up.

This course is based on the archive of the webinar and is appropriate for veterinarians, credentialed technicians, and practice team members, along with vet and tech school students.

By the end of the course, the participant should be able to:

  • Discuss the financial and wellness-related costs of, and to, the practice owner trying to do everything by him or herself
  • Outline the evaluation process to determine if a practice can support a manager
  • Describe how the right manager can contribute to well-being, a positive hospital culture, patient care, the client experience and the overall health of the hospital
  • Cite general tips for identifying and leveraging the right manager


Open Enrollment with Immediate Access and Individual Time Limits

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations.

Participants do not need to complete the course in one sitting. However, students who do not access the course within 30 days of last access will be processed as incomplete. Any activity within the course will reset to the full 30 days time allotment.

Participants who are unable to complete a course may re-enroll at their convenience providing the course is still available.


Completion Requirements

The completion requirements for this course are:

  • complete the examination with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.



Price: FREE

This course has been discontinued.