The Ace in the Hole for the Jack of All Trades continuing education course was made possible through an educational partnership with Trupanion.
Practicing medicine, leading the team, overseeing the beast that is human resources, bookkeeping, marketing, client experience, hospital operations, and the list goes on and on. This is the job description for far too many veterinarian practice owners. Where is the time for family, for friends, for your own pets, for quality down time and battery recharging? Does this sound a bit too familiar?
It is time for “jack of all trades but master of none” practice owners to put their cards on the table and play their ace in the hole. Time to make time to explore how a practice manager can help to alleviate some of the burden carried by the practice owner. Time to consider how following tips and best practices during the hiring process, as well as onboarding, can help to ensure the right match. Time to learn how manager training, leveraging, and autonomy positively impact practice health, owner health, and team health. Time to take a seat at the table and ante up.
This course is based on the archive of the webinar and is appropriate for veterinarians, credentialed technicians, and practice team members, along with vet and tech school students.
By the end of the course, the participant should be able to:
- Discuss the financial and wellness-related costs of, and to, the practice owner trying to do everything by him or herself
- Outline the evaluation process to determine if a practice can support a manager
- Describe how the right manager can contribute to well-being, a positive hospital culture, patient care, the client experience and the overall health of the hospital
- Cite general tips for identifying and leveraging the right manager