- Inactive Student – Students who withdraw before full student activation are eligible for a refund less a $35 administrative fee. For any of the veterinary assistant programs the refund is less a $100 administrative fee.
- Active Student - An active student is defined as one who has submitted the initial course requirements which may include a Getting Started quiz and posting in the Bio Forum. The activation process is clearly outlined in every course. Active students are no longer eligible for a refund.
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