Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This course is applicable for 1 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

RACE Subject Category: Non-medical; Delivery Method: Non-interactive Distance; Program Number 927183.


Content Presenter

Rhonda Bell, CVPM, CCFP


Participant Feedback

When asked what aspects of the course liked best some responses were:

...She gave straight forward common sense ways to deal with reviews without being overly emotional about them.

...Good presentation. Presenter gave useful advice on how to deal with negative reviews as well as reviews in general. Better just to realize that it is a game of strategy,

...The part about responding to as many reviews as possible being a deterrent for other people to leave negative reviews was an interesting concept to me. Makes sense

...Bark less, Wag more


Course Focus and Learning Objectives

VetCE on Demand: Zero Stars, Do Not Recommend - Handling Negative Online Reviews A self-study distance course which utilizes the archive of a RACE approved presentation of the same name together with a 5 question quiz.

Reputation management for the practice is a necessary evil. Negative reviews create a lot of harmful emotional noise you must sift through during your already busy day. There are different types of negative reviews. This course will cover practical ways to set up a review response management system and triage protocol for your reviews and then help outline how to handle different types of negative reviews online. It will help you embrace your inner 'wet-blanket' when dealing with dumpster fire reviews online. The last thing you want to do is pour gasoline on a fire.

At the end of the course participants should be able to:

  • outline the anatomy of a review response
  • evaluate whe embrace your inner 'wet-blanket' when dealing with dumpster fire reviews online. The last thing you want to do is pour gasoline on a fin to respond and when to ignore
  • discuss the various types of false reviews and actions that can be taken
  • explain the impact of acting on emotions when crafting reviews


Open Enrollment with Immediate Access and Individual Scheduling

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations. Participants do not need to complete the course in one sitting.

Completion Deadline:

Participants have 60 days from date of enrollment to view the presentation, as often as desired, as well as submit the two completion requirements outlined below. If after 60 days the completion requirements have not been submitted, the participant will be graded out of the course as incomplete.


Completion Requirements

The completion requirements for this course are:

  • complete the quiz with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.


Course Fee

Price: $25.00 USD

Normally $25.00, the fee for this course is reduced to $10 until March 31, 2023.

Practices may enroll individual team members. To learn how to assign a specific team member to a course, please visit the Assigning Students page.

Please use this link to view the Withdrawal Policy for this course.