Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This course is applicable for 1 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

RACE Subject Category: Non-medical; Delivery Method: Non-interactive Distance; Program Number 872627.

VHMA/CVPM approval course ID 21-121.


Content Presenter

Melissa Tompkins, BS, CVPM, PHRca, CCFP


Course Focus and Learning Objectives

VetCE on Demand: Talking to Clients About the Most Important Appointment, the Euthanasia utilizes the archive of a live presentation under the same name.

Euthanasias are one of the most difficult appointments seen in a veterinary hospital. It is emotional for the client and the doctors, as well as the rest of the team. Many team members are awkward and unable to convey empathy to the clients while they are making the appointment.

This course looks at commonly made mistakes in the scheduling, the handling, and the communication during a euthanasia appointment. It will explain how managers can train their team members on this difficult conversation. It includes tips to use and specific phrases for team members to say to owners during this difficult time.

At the end of the presentation attendees should be able to:

  • explain the most empathetic way to handle the euthanasia phone call
  • demonstrate how to build trust with clients
  • discuss different protocols for handling euthanasias when they come into the practice


Open Enrollment with Immediate Access and Individual Scheduling

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations. Participants do not need to complete the course in one sitting.

Completion Deadline:

Participants have 60 days from date of enrollment to view the presentation, as often as desired, as well as submit the two completion requirements outlined below. If after 60 days the completion requirements have not been submitted, the participant will be graded out of the course as incomplete.


Completion Requirements

The completion requirements for this course are:

  • complete the quiz with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.


Course Fee

Price: $25.00 USD

Practices may enroll individual team members. To learn how to assign a specific team member to a course, please visit the Assigning Students page.