VetMedTeam - Providing Educational Pathways to Great Careers!

Continuing Education Credits
Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery. This course is applicable for 1 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA). RACE Subject Category: Non-medical; Delivery Method: Non-interactive Distance; Program Number 872627. VHMA/CVPM approval course ID 21-121.

Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This course is applicable for 1 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

RACE Subject Category: Non-medical; Delivery Method: Non-interactive Distance; Program Number 872627.

VHMA/CVPM approval course ID 21-121.

Content Presenter
Melissa Tompkins, BS, CVPM, PHRca, CCFP

Course Focus and Learning Objectives
VetCE on Demand: Talking to Clients About the Most Important Appointment, the Euthanasia utilizes the archive of a live presentation under the same name. Euthanasias are one of the most difficult appointments seen in a veterinary hospital. It is emotional for the client and the doctors, as well as the rest of the team. Many team members are awkward and unable to convey empathy to the clients while they are making the appointment. This course looks at commonly made mistakes in the scheduling, the handling, and the communication during a euthanasia appointment. It will explain how managers can train their team members on this difficult conversation. It includes tips to use and specific phrases for team members to say to owners during this difficult time. At the end of the presentation attendees should be able to: explain the most empathetic way to handle the euthanasia phone call demonstrate how to build trust with clients discuss different protocols for handling euthanasias when they come into the practice

Course Focus and Learning Objectives

VetCE on Demand: Talking to Clients About the Most Important Appointment, the Euthanasia utilizes the archive of a live presentation under the same name.

Euthanasias are one of the most difficult appointments seen in a veterinary hospital. It is emotional for the client and the doctors, as well as the rest of the team. Many team members are awkward and unable to convey empathy to the clients while they are making the appointment.

This course looks at commonly made mistakes in the scheduling, the handling, and the communication during a euthanasia appointment. It will explain how managers can train their team members on this difficult conversation. It includes tips to use and specific phrases for team members to say to owners during this difficult time.

At the end of the presentation attendees should be able to:

explain the most empathetic way to handle the euthanasia phone call
demonstrate how to build trust with clients
discuss different protocols for handling euthanasias when they come into the practice

Open Enrollment with Immediate Access and Individual Scheduling
This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information. This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations. Participants do not need to complete the course in one sitting. Completion Deadline: Participants have 60 days from date of enrollment to view the presentation, as often as desired, as well as submit the two completion requirements outlined below. If after 60 days the completion requirements have not been submitted, the participant will be graded out of the course as incomplete.

Open Enrollment with Immediate Access and Individual Scheduling

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations. Participants do not need to complete the course in one sitting.

Completion Deadline:

Participants have 60 days from date of enrollment to view the presentation, as often as desired, as well as submit the two completion requirements outlined below. If after 60 days the completion requirements have not been submitted, the participant will be graded out of the course as incomplete.

Participant Feedback
When asked what aspects of the course liked best some responses were: ...I liked the fact the speaker gathered information from multiple different clinics to give examples of what to do and what not to do when interacting with a client about schedule a euthanasia appointment. ...It helped me reconsider the order in which I ask the client for the information needed for euthanasia exams. It also gave my insight in a few new ways to make the client and pet more comfortable that I had never thought of, like letting the client know they may want to bring something that is a favorite of the pet. ...I enjoyed how informational the video was with walking through the entir process, from phone call to discharge. There are many helpful tips that can be implemented in any practice. ...I specifically like the portions of the presentation that focused on over the phone communication. This is the first impression that clients get and it can be the difference between if they do or don't choose us for such an important moment in their pet's life.

Participant Feedback

When asked what aspects of the course liked best some responses were:

...I liked the fact the speaker gathered information from multiple different clinics to give examples of what to do and what not to do when interacting with a client about schedule a euthanasia appointment.

...It helped me reconsider the order in which I ask the client for the information needed for euthanasia exams. It also gave my insight in a few new ways to make the client and pet more comfortable that I had never thought of, like letting the client know they may want to bring something that is a favorite of the pet.

...I enjoyed how informational the video was with walking through the entir process, from phone call to discharge. There are many helpful tips that can be implemented in any practice.

...I specifically like the portions of the presentation that focused on over the phone communication. This is the first impression that clients get and it can be the difference between if they do or don't choose us for such an important moment in their pet's life.

Completion Requirements
The completion requirements for this course are: complete the quiz with a score of 80% or better - multiple attempts are permitted submit the course survey Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.

Course Fee
Price: $25.00 USD Practices may enroll individual team members. To learn how to assign a specific team member to a course, please visit the Assigning Students page. Please use this link to view the Withdrawal Policy for this course.

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