VETERINARY PRACTICE MANAGEMENT: EFFECTIVE COMMUNICATION

 

 

VHMA Approved for CVPM's

This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

 

Flexible Open Enrollment and the Activity Requirements

This course is designed to be as schedule friendly as possible as we understand it can be hard to fit interactive CE into an already busy life. Open enrollment allows students to enroll in this course at any time. Students can expect to be able to access their course with 48 hours of enrollment submission.

The participant is not expected to be online in the course at any specific times as there are no real time lectures. The instructor will respond to an assignment submission, or a forum question, within 48 hours, with extended time for holidays.

Activity Requirements:

In order to remain in the course, a student must post assignments for grading on a regular, frequent, basis. Module or final exams, or just logging into the course, does not meet this requirement. As long as the participant continues to make regular progress, course access time is not set to a specific deadline.

However, the course is not designed to take months to complete. If 30 days elapses without submitted assignment activity, the student will be removed from the course and graded as incomplete, as the lack of activity will indicate the student wishes to drop the course.

But What If Something Comes Up?:

There are times that students will have situations that interfere with their ability to work the course on a regular basis. In that case an email to VetMedTeam, as soon as such a situation arises, will allow us to work with the student to adjust the time frame. It all comes down to communication.

 

Course Focus, Content, and Learning Objectives

Veterinary Practice Management: Effective Communication is appropriate for any member of the veterinary practice team who seeks to increase their awareness of the factors in effective communication. The assignments in this course are designed to be practical and therefore incorporate the student's veterinary practice environment.

Upon completion of the course, the student will be able to:

  • recognize the elements of communication
  • identify and describe the four styles of communication as they pertain to speaking and writing
  • facilitate the proper methods of communicating
  • deduce conflict in a timely manner
  • list recommendations for dealing with conflict in a constructive manner
  • explain communicating with upset clients effectively
  • develop a code of conduct within your practice for effective communication

Completion requirements:

Instructor Graded Interactive Critical Thinking Assignments: Designed to help the participant apply the newly learned skills and knowledge via implementation focused scenarios

Examination Must be submitted with a score of 80% or better, multiple attempts

Course Survey

A certificate of completion is provided.

 

Technology Requirements

Reading content within the course is provided via PDF therefore the ability to download files and open PDFs is required.

It is recommended that participants utilize a program such as MS Word to create, and save, their assignment submission to their computer. Then the information can be pasted into the assignment submission area.

 

Participant Feedback

...I feel the best part of this course that I received was typing out an email/script. This really helped put in perspective the different types of communication. Makes you think a little bit more before saying/typing something out to a co-worker or client.

...I am an LVT moving in the direction of practice management and really like the courses offered in communication. Understanding how different people communicate makes completely understanding them easier. The descriptions of different communication styles were very descriptive and easy to remember and use in clinic.

...I liked the format which was easy to follow and easy to understand. I liked the reinforcement of assignments like the listening survey of other people in your clinic.

...The most beneficial aspect of the course was the lesson and assignment on identifying listening styles. That helped me understand the different communication styles of our workers.

...Understanding what kind of a communicator I am will benefit me the most I think. I can definitely apply all aspects of what I have learned to my daily life at work and at home.

...I found it was helpful to categorize the staff within our clinic so I can focus on how best to interact with them.

...This was a very thorough course. I am just starting to take courses for management. It was very helpful. I am currently dealing with a problem employee at work, so the timing of this course is excellent. Good job!

...The course content was presented in a very easy to follow and take notes form.

...I liked learning about the different communication styles, and listening styles. I immediately was able to put my knowledge to work.

...Conflict resolution was the best. It is very practical and can be applied in day to day situations in real life.

 

Course Instructor

Erin Macdonald, CVT, CVPMErin Macdonald, CVT, CVPM

Erin Macdonald is currently employed at Haines Road Animal Hospital in St. Petersburg, Florida and holds the position of Hospital Administrator. She has worked in the veterinary field since 1999, her first position as a receptionist.

In 2006, she received an Associate in Arts Degree in General Studies and an Associate's in Science Degree in Veterinary Technology from St. Petersburg College. That year, she became a Certified Veterinary Technician. After receiving a Certificate in Hospital Management and a Bachelor's Degree in Veterinary Technology Management, she achieved the designation of Certified Veterinary Practice Manager in 2009.

Erin is a member of both the Florida Veterinary Technician Association and the National Association of Veterinary Technicians in America. Erin lives in Pinellas Park, Florida with her son, Kingston, dog, Gemma; and two cats, Gia and Roxanne.

 

Pricing

Price: $79.00


This course is eligible for our 10% multi-course discount. To learn more about the discount, please visit the Multi-Course Discount page.

When enrolling in more than one course at a time, please indicate the preferred order of the courses. If desired, participants can start all courses at the same time. There is an area in the shopping cart to type in your preferences.

Practices may enroll individual team members. To learn how to assign a specific team member to a course, please visit the Assigning Students page.