RACE and CVPM Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This course is applicable for 1 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

RACE Subject Category: Non-Medical; Delivery Method: Non-interactive Distance; Program Number 969638

CVPM Subject Category: Practice Management; Delivery Method: Non-interactive Online: Course ID 22-131.

VetMedTeam is approved as a New York State sponsor of continuing education for veterinarians and veterinary technicians.


Content Presenter

Sarah J. Wooten, DVM, CVJ


Participant Feedback

When asked what aspects of the course liked best some responses were:

...Great course, it's a pleasure listening to Dr. Wooten lecture. Entertaining and educational.

...I valued the speaker's insight and comments and her own experience in the field (16 years). I valued what she taught and her pictures/examples/videos of scenarios.

...I found the most valuable part to be the emphasis on clear/consistent communication and the idea that it is ok if the client still declines based on money, because you can still make a positive difference even if you didn't control the outcome.

...This course helped me be more comfortable having financial conversations with clients.


Course Focus and Learning Objectives

VetCE on Demand: Master the Money Conversation and Move Your Clients to Yes utilizes the archive of a live presentation under the same name.

This course examines the difficulties surrounding money conversations with clients. This includes: what is really going on, its complicated, and more importantly, how to work with client resistance. Conversate with an elevated level of awareness and confidence so that you get more compliance, adherence, and most importantly, have fun while doing it.

After completion of this course, the student should be able to:

  • outline the complicated factors involved in conversations regarding costs of care with a client.
  • list core beliefs about money and explain how these affect the ability to manage effective financial conversations with confidence and charge what services are worth.
  • discuss the value of perspective talking when preparing for and having financial conversations with clients.
  • explain how client fears and past experiences can impact financial discussions
  • list calming strategies to keep conversations constructive and on point.
  • discuss how clients perceive value in veterinary services and how to increase value in the eyes of the client.
  • outline what to do when the client is declined due to financial reasons


Open Enrollment with Immediate Access and Individual Scheduling

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations. Participants do not need to complete the course in one sitting.

Completion Deadline:

Participants have 60 days from date of enrollment to view the presentation, as often as desired, as well as submit the two completion requirements outlined below. If after 60 days the completion requirements have not been submitted, the participant will be graded out of the course as incomplete.


Completion Requirements

The completion requirements for this course are:

  • complete the examination with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.



Price: $25.00 USD

Please use this link to view the Withdrawal Policy for this course.