Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

RACE Subject Category: Medical; Delivery Method: Non-interactive Distance; Program Number 935920.


Content Presenter



Open Enrollment with Immediate Access and Individual Scheduling

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations. Participants do not need to complete the course in one sitting.

Completion Deadline:

Participants have 60 days from date of enrollment to view the presentation, as often as desired, as well as submit the two completion requirements outlined below. If after 60 days the completion requirements have not been submitted, the participant will be graded out of the course as incomplete.


Completion Requirements

The completion requirements for this course are:

  • complete the quiz with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.


Course Focus and Learning Objectives

VetCE on Demand: I Feel Your Pain: How Empathic Communication and the Human Perception of Pain Influence Our Animal Patients utilizes the archive of a live presentation under the same name.

Osteoarthritis (OA) affects many cats over 10 years of age. Understanding the physiology of pain and the intricacy of OA is the first step to helping our feline friends feel better. This course reviews pain physiology in general and delves into the specifics of OA as well as discusses some treatment optionsPain is an incredibly subjective and personal experience in humans. Perception of pain is influenced by numerous factors, including age, socioeconomic status, gender, race, and more. Animal pain may be subjectively affected by these human factors, for better or worse, from standpoints of both the owners/guardians and the treating veterinarians. As we strive to determine levels of pain and appropriate treatment for our patients, we can consider these additional influences and better modulate our client communication for compliance and satisfaction. Empathic listening and understanding human perceptions of pain may improve care and compliance for our clients, our colleagues, and especially our animal patients.

Learning Objectives:

At the end of the course participants should be able to:

  • identify at least three factors that influence human perceptions of pain
  • recognize how human perceptions can influence the determination of animal pain from both client and healer viewpoints
  • discuss how empathic listening can modulate the experience of pain and client compliance
  • explain how to leverage communication skills to improve the veterinarian-client relationship around animal pain


Participant Feedback

When asked what aspects of the course liked best some responses were:

...Very interesting, brings things to mind that a lot of people don’t think of.

...This course made me think a lot about the value of just listening and trying to develop a connection with a client rather than just getting through the appointment so I can move on to the next thing. It also made me think about how pain is not experienced the same by everyone.

...I liked the case examples

...I liked the case studies at the end, they made me think about how to best serve the patient and the client.


Course Fee

Price: $25.00 USD

Practices may enroll individual team members. To learn how to assign a specific team member to a course, please visit the Assigning Students page.

Please use this link to view the Withdrawal Policy for this course.