Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

RACE Subject Category: Non-Medical; Delivery Method: Non-interactive Distance; Program Number 57-38470.

VetMedTeam is also approved as a New York State sponsor of continuing education for veterinarians and veterinary technicians.

VetMedTeam is also approved as a Florida state sponsor of continuing education for veterinarians. The Florida Medical Board does not recognize technicians and therefore only addresses veterinarian CE requirements.


Webinar Archive Speakers

Kate Crumley, MS, DVM and Dusty Bonner


Course Focus and Learning Objectives

Most practice team members struggle with making best recommendations when confronted with a blustery, skeptical client. Recognizing that our clients want the same outcome that your team wants, a happy healthy pet, you can interact more confidently. Learning to understand client needs, instead of anticipating rejection of your recommendations, is essential to providing best care for patients. The presentation will outline how to obtain buy-in and treatment approval from even your toughest clients.

This information is vital for every member of the veterinary practice team. With a well-trained team who knows how to present treatment care with confidence and compassion, clients are more likely to understand why the recommendations are what is best for their pet.

Learning Objective:

Upon completion participants should be able to feel more confident when faced with a client who initially objects to the treatment plan via recognizing the power that team training and scripting responses have in conveying the value of veterinary services. Participants will be presented with multiple ways to create a connection that builds trust with any client.


Open Enrollment with Immediate Access and Individual Time Limits

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations.

Participants do not need to complete the course in one sitting. However, students who do not access the course within 30 days of last access will be processed as incomplete. Any activity within the course will reset to the full 30 days time allotment.

Participants who are unable to complete a course may re-enroll at their convenience providing the course is still available.


Completion Requirements

The completion requirements for this course are:

  • complete the examination with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.


Free Course

Price: FREE