Most practice team members struggle with making best recommendations when confronted with a blustery, skeptical client. Recognizing that our clients want the same outcome that your team wants, a happy healthy pet, you can interact more confidently. Learning to understand client needs, instead of anticipating rejection of your recommendations, is essential to providing best care for patients. The presentation will outline how to obtain buy-in and treatment approval from even your toughest clients.
This information is vital for every member of the veterinary practice team. With a well-trained team who knows how to present treatment care with confidence and compassion, clients are more likely to understand why the recommendations are what is best for their pet.
Upon completion participants should be able to feel more confident when faced with a client who initially objects to the treatment plan via recognizing the power that team training and scripting responses have in conveying the value of veterinary services. Participants will be presented with multiple ways to create a connection that builds trust with any client.