SAY YES! TO PET INSURANCE

 

 

Course Overview

Today more than ever, clients are finding it harder and harder to say yes to medical recommendations. Unfortunately, many pet owners have seen their household budgets reduced and have less discretionary income to spend on their animals. Although their hearts may say yes, their wallets say no.

In addition to the medical effect this has on the patient, the financial inability of many pet owners to comply also affects the practice. In order to remain healthy and to continue to have the staff and resources to provide excellent medical care, a practice must have a steady flow of income.

Pet insurance can help provide the financial support that allows owners to say yes. However, pet insurance is seldom well understood by either pet owners or the veterinary practice team. No veterinary practice should recommend a service to a client that they do not understand or believe in.

Say YES! to Pet Insurance provides the veterinary practice team with the opportunity to learn about pet insurance. This course explains what pet insurance is and how it works. Perhaps most importantly, it also helps to clarify what pet insurance is not designed to do. It also provides the information needed to allow a practice team to determine their recommendation protocols from a position of knowledge.

This course was designed for every member of the practice team, not only the owner or practice manager. Besides understanding pet insurance as a product for clients, each team member needs to evaluate for their own personal needs.

Please note: This course was not designed to provide a side-by-side comparison of veterinary pet insurance companies. This course will provide the foundational knowledge to make one's own comparison.

This course has been made available to the veterinary practice team through a grant from Veterinary Pet Insurance.


PLEASE NOTE:This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.

 

Continuing Education Credits

Course meets the requirements for 5 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

This is an non-interactive online course that meets RACE requirements; program number 57-12474.


 

Participation Access Parameters

This course provides open enrollment. Students may enroll at any time and are instantly added to the course and sent the course welcome email. After reading the information provided in the welcome email, students may begin the course.

Students will have 30 days from the date of enrollment to access and complete. Students who do not access the course for 30 consecutive days will be processed as incomplete.

PLEASE NOTE:This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.

 

Course Content

This course reviews the structure of pet insurance, its benefit provisions, and the value of pet insurance to clients, team members, and the practice.

Please note: This course was not designed to provide a side-by-side comparison of veterinary pet insurance companies. This course will provide the foundational knowledge to make one's own comparison.

 

Course Focus and Learning Objectives

This course is appropriate for all members of the veterinary healthcare team.

Upon completion of this course, the student should be able to:

  • Describe the history and origin of pet insurance
  • Demonstrate an understanding of insurance terminology
  • Discuss the types of pet insurance available
  • Explain the client claim and reimbursement process
  • Understand how pet insurance provides benefits for the client and veterinary practice
  • Identify reputable pet insurance companies
  • Determine the best fit for their practice
  • Establish a protocol for pet insurance recommendations

 

Participant Evaluations

...I really liked the presentation modules. They really kept my attention. It wasn't boring and tedious.

...It explained the concepts of pet insurance completely and helped me to understand the differences between percentage based and benefit schedule based.

...learning how to better explain insurance to owners and learning that it doesn't have to be a healthy puppy

... Nice explanation of terms and limitations of pet insurance. Interesting look at the history behind pet insurance..

... It was easy to navigate with good references

...I liked how it was set up. It was a good way to explain the concept.


 

Course Completion Requirements

  • Course Examinations: Students must complete the course examination with a score of 80% or better


  • Course Survey: Students are required to complete the course survey


The Course Discussion Boards are available for students to ask questions or discuss the course material. A board moderator/instructor is available to assist students. Students are encouraged to participate in group discussions, but it is not a course completion requirement.

Upon submission of the final completion requirement, the student will automatically be marked as completed and the course completion email will be sent out. The student will have immediate access to the certificate.

Students who do not access the course for 30 consecutive days will be processed as incomplete.

 

Course Authors

Carol McConnell, DVM, MBA; Co-Editor: Erin Bedell, Manager of the Veterinary Services and Education Department at Veterinary Pet Insurance (VPI)

 

Upcoming Sessions

 

Pricing

Price: FREE


Students who do not access the course for 30 consecutive days will be processed as incomplete.