Course Overview

This open-enrollment, self-study course is based on the archive of a webinar presented on June 13, 2017, though the collaboration of VetMedTeam and Trupanion, with the growing support of concerned companies and organizations. The webinar was the 1st in a series of free webinars addressing compassion fatigue, burnout, ethics exhaustion, and decreased career satisfaction. Unaddressed the outcome is often career and life threatening.

In a study conducted by Barry Kipperman, DVM, DACVIM, and others, results indicated the profession needs to take action at the educational and organizational levels. Veterinarians and their teams need to be aware of the detrimental effects the lack of pro-active discussion of the cost of care with pet owners has on patient outcomes.

And these detrimental effects directly affect veterinarians, credentialed technicians, and all team members. There is an epidemic of burnout, career turnover, and even suicide. Finding ways to address the financial limitations of pet owners is one of a number of factors in stemming this tide.

The results of the survey are eye-opening and an hour spent listening to Dr. Kipperman review his results will provide food for thought well worth the time invested. Please share this educational opportunity with members of your team and profession.


Continuing Education Credits

Course meets the requirements for 1 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.
This course is a Non-interactive Distance course; program number 57-30064.
Category Three: Non-Scientific-Practice Management/Professional Development.

Some states require state level approval and do not accept RACE without it. We are approved providers for the following states. Note that the Florida Medical Board does not recognize technicians and therefore only addresses veterinarian CE requirements.


Course Focus and Learning Objectives

This course is appropriate for veterinarians, credentialed technicians, practice team members, along with vet and tech school students.

Upon completion of the course, the student will be able to discuss:

  • the frequency and degree to which the economic limitations of pet owners influence quality of veterinary care and how this can affect professional career satisfaction
  • the most common resources used to address this problem and their impact on care
  • the extent to which veterinarians are informing and educating pet owners regarding costs of care and payment options before patient illness occurs
  • the obstacles to veterinarian compliance in educating clients on this topic


Open Enrollment with Immediate Access and Individual Time Limits

This is an open enrollment course. Participants may enroll at any time. Upon submission of enrollment the participant is immediately added to the course. The course welcome email provides login and other important information.

This is an asynchronous course, meaning it does not contain real time components. Participants do not need to be logged into the course at specific times to attend lectures or view presentations.

Participants do not need to complete the course in one sitting. However, students who do not access the course within 30 days of last access will be processed as incomplete. Any activity within the course will reset to the full 30 days time allotment.

Participants who are unable to complete a course may re-enroll at their convenience providing the course is still available.


Completion Requirements

The completion requirements for this course are:

  • complete the examination with a score of 80% or better - multiple attempts are permitted
  • submit the course survey

Upon submission of the final completion requirement, the participant will automatically be marked as completed and the course completion email will be sent out. The participant will have immediate access to the certificate.


Participant Feedback

...Knowing the limitations to providing care so each issue can be addressed.

...Knowing that I'm not the only vet frustrated by ideal vs. reality in our profession.

...I really appreciated all of the real world data in the surveys. It helps put things in perspective.

...Definitions of moral stress and professional burnout Motivation for discussing cost of care with clients.

...Short, well spoken, done at own pace.

...I found it interesting to get some solid statistics around vet-client discussions of finance and pet insurance, and this gave me a basis to know what I should be aiming for in my discussions at initial pet visits.

...The entire course was great. The course content is extremely relevant to what all veterinary medical professionals are dealing with today.

...I enjoyed the discussion about the pet insurance because alot of our veterinary offices do not discuss health insurance for our animals.

...It helped better review the many options our front desk and financial person need to know.

...I was very impressed by the example given of economic limitations having a very comparable impact on animal welfare as a lack of neutering.

The speaker was very easy to listen to and follow. It was very relevant to what we go through on a daily basis.

...The ease of the website.


Webinar Archive Speaker

Barry Kipperman, DVM, DACVIM



Price: FREE