RACE Approved Interactive For Veterinary Technicians/Nurses - VHMA Approved

Course meets the requirements for 12 RACE hours of continuing education credit for veterinary technicians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This course is applicable for 12 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

RACE Subject Category: Non-medical; Delivery Method: Interactive Distance; Program Number 57-32134.

VetMedTeam is approved as a New York State sponsor of continuing education for veterinarians and veterinary technicians.

VetMedTeam is approved as a Florida state sponsor of continuing education for veterinarians. The Florida Medical Board does not recognize technicians and therefore only addresses veterinarian CE requirements.


Flexible Open Enrollment and the Activity Requirements

This course is designed to be as schedule friendly as possible as we understand it can be hard to fit interactive CE into an already busy life. Open enrollment allows students to enroll in this course at any time. Students can expect to be able to access their course with 48 hours of enrollment submission.

The participant is not expected to be online in the course at any specific times as there are no real time lectures. The instructor will respond to an assignment submission, or a forum question, within 48 hours, with extended time for holidays.

Activity Requirements:

In order to remain in the course, a student must post assignments for grading on a regular, frequent, basis. Module or final exams, or just logging into the course, does not meet this requirement. As long as the participant continues to make regular progress, course access time is not set to a specific deadline.

However, the course is not designed to take months to complete. If 30 days elapses without submitted assignment activity, the student will be removed from the course and graded as incomplete, as the lack of activity will indicate the student wishes to drop the course.

But What If Something Comes Up?:

There are times that students will have situations that interfere with their ability to work the course on a regular basis. In that case an email to VetMedTeam, as soon as such a situation arises, will allow us to work with the student to adjust the time frame. It all comes down to communication.


Course Focus - Learning Objectives - Completion Requirements

Veterinary Nursing: Your Professional Image is designed to help participants develop a healthy self-image, relaying that healthy self image to coworkers through effective communication and delegation skills, and helping to achieve a work-life balance that is optimal. Participants will gain insight into self-exploration and positive self-talk, issues of trust and how they affect work (and personal life) relationships, understanding and managing work conflicts, and identification of personal values and priorities.

Upon course completion, participants will be able to:

  • evaluate one's self image
  • consider positive self talk
  • create a positive belief system
  • discuss managing change in the workplace
  • evaluate fears and implement steps to overcome those fears
  • analyze conflict effectively
  • describe and implement effective delegation techniques
  • identify personal and professional priorities and values
  • define personal and professional success

Completion requirements:

Instructor Graded Interactive Critical Thinking and Case Study Assignments: Designed to help the participant apply the newly learned skills and knowledge via implementation focused and patient based scenarios

Examination: Must be submitted with a score of 80% or better, multiple attempts

Course Survey

A certificate of completion is provided.


Technology Requirements

Reading content within the course is provided via PDF therefore the ability to download files and open PDFs is required.

It is recommended that participants utilize a program such as MS Word to create, and save, their assignment submission to their computer. Then the information can be pasted into the assignment submission area.


Participant Feedback

...There were no particular aspects that benefited me more then others. The course as a whole was presented in such a way that I was able to understand who I have become but also the person I want to be not only personally but also professionally. Learning these skills and being able to practice in a more forgiving personal life will allow me to bring them into practice more readily in my professional. I now have a better and more comfortable understanding about confrontation and personality vs behaviors that have allowed me to take a step back and better understand myself but also the people that I come in contact with on a daily basis. It has taught me to not take things personally which was always hard. Thank you do much for all your knowledge and tools throughout this CE. I think in a lot of ways it should be a requirement in school for any degree. It has given me a completely new perspective on people and interacting with them.

...I took this course because I had just had a performance review that was good in terms of medical ability, but poor in terms of attitude, being a team player, etc. I needed a reminder that work is not the time to complain about all the things I cannot control. Through this course, I remembered that I am responsible for myself and that I should be setting a better example instead of making the workplace worse for everyone else. The sections on communication were also very beneficial.

...It was beneficial for me to confront my habit of negative self-talk and also to think about and establish goals for myself.

...I liked the individualized interactive part of the course. I think the first and third modules were most beneficial in terms of work. After Module 5, I learned what steps are necessary for implementing and reaching goals.

...I really like the course as a whole and found it very helpful.

...I liked the ability to accomplish the assignments on my own time. I also liked that the instructor wanted us to use real life examples of situations that have happened.

...Delegation is a big problem of mine. This course helped me learn how to effectively delegate without sounding bossy or demanding.

...I liked that I could work at my own pace. The instructor also always gave great feedback on my assignments which was helpful. I thought the material was well covered and I liked that I never felt like I was doing "busy work". All the work felt relevant and assisted in the learning process.

...the reading material and case studies.

...I appreciated the goal setting aspect of the course. It was a good reminder to re-evaluate goals and most importantly write them down!


Reading Content Developed in Conjunction with AVMA

The reading content for the VetMedTeam course Veterinary Nursing: Your Professional Image has been developed in cooperation with the American Veterinary Medical Association (AVMA). It utilizes content from the AVMA customized handbook entitled “Your Professional Image.” Content has been updated by Laura Conn, CVT, CVPM and Heather Prendergast, RVT, CVPM.


Course Instructor

Erin Macdonald, CVT, CVPMErin Macdonald, CVT, CVPM

Erin Macdonald is currently employed at Haines Road Animal Hospital in St. Petersburg, Florida and holds the position of Hospital Administrator. She has worked in the veterinary field since 1999, her first position as a receptionist.

In 2006, she received an Associate in Arts Degree in General Studies and an Associate's in Science Degree in Veterinary Technology from St. Petersburg College. That year, she became a Certified Veterinary Technician. After receiving a Certificate in Hospital Management and a Bachelor's Degree in Veterinary Technology Management, she achieved the designation of Certified Veterinary Practice Manager in 2009.

Erin is a member of both the Florida Veterinary Technician Association and the National Association of Veterinary Technicians in America. Erin lives in Palm Harbor, Florida with her fiance and their three sons, Kingston, Isaac, and Jordan. They also share their home with their dog, Gemma; two cats, Gia and Roxanne; and lovebird, Nash.



Price: $129.00

Practices may enroll individual team members. To learn how to assign a specific team member to a course, please visit the Assigning Students page.