Course Overview

Educating and motivating team members is one of the most essential and rewarding activities that any veterinary hospital can undertake. Unfortunately, many practices do not hold team meetings. The reasons are varied. Some hospital owners feel that they cannot afford to be closed for 2 hours twice a month to conduct employee training. Past non-productive meeting experiences, more negative outcomes than positive results, have caused practices to undervalue the benefits of well-run team meetings.

Yes, there is a cost to holding team meetings. But, a practice cannot afford NOT to communicate with the team and cannot afford NOT to be proactive with team training. The return from good team meetings is well worth the investment in the people who are the heart of the practice.

Great team meetings don't just happen. They are the result of an understanding in the contributing factors, and integrate a plan for success. Team Meetings: Creating Productive, Positive Experiences will provide the tools that are needed to get meetings on the right track. This 3-week course outlines the benefits of team meetings and the components that go into creating productive, positive experiences.

In addition to general team meetings, there are other important meetings that should be part of the regularly scheduled meetings such as doctor meetings, owner/manager meetings and middle management meetings. These should be conducted to help improve patient care and help ensure financial success of the practice. Getting everyone on the same page and moving forward is critical for continued practice success.

Meetings are essential to help the practice team understand medical protocols, learn about medical conditions, and speak in a consistent, uniform manner when interacting with clients. However, another intangible benefit is one of the most valuable reasons to have great team meetings is the relationship building that occurs between team members as a result.

The benefits of well-run team meetings are so profound. Can any practice afford not to invest time, effort and resources into creating productive, positive experiences?


Continuing Education Credits

This course is applicable for 10 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).


Participation Access Parameters

This course runs continuously. Participants may enroll at any time. There are no real time sessions.

The design of this course allows each student to proceed based on individual schedule, as long as all assignments are submitted by the assignment submission deadline.

Each student's personal 3-week session will begin upon enrollment.


Course Content

Team Meetings: Creating Productive, Positive Experiences is a 3-week course that covers the components of a good meeting and techniques to create structure and efficiency. It addresses the management of meetings, including the different personalities within the team, and how to redirect the meeting when those personalities interfere with a positive outcome.

In addition, the course provides resources which will allow meetings to be enjoyable, while still accomplishing specified meeting goals. There is a training module devoted to more advanced meetings that focus on the management and financial success of the practice including increased compliance.


Course Focus and Learning Objectives

This course is primarily designed for the practice owner and practice manager. However, associate veterinarians, technicians and other team members would benefit from this course.

Upon completion of the course, the student will be able to:

  • Recognize the importance of holding regularly scheduled meetings and their impact on practice viability and Team morale
  • Prepare and facilitate different types of meetings
  • Explain the emotional effects of positive vs. negative meetings
  • Develop an agenda that can be used repeatedly
  • Create meeting ground rules
  • Implement team-building and other great ideas that bring fun to the meeting
  • Implement advanced meetings including those for management, middle management and strategic planning


Course Completion Requirements

Completed students are awarded a certificate of completion. Completion requirements include:

  • Instructor Graded Interactive Module Assignments: Designed to help the participant reinforce newly learned material

  • Instructor Graded Interactive Case Study Assignments: Designed to help the participant apply the newly learned skills and knowledge though patient and practice based scenarios

  • Examinations: All examinations must be submitted with a score of 80% or better

  • Course survey


Participant Feedback

...The SWOT analysis was beneficial

...I like being able to apply what I was learning to my own practice and submitting my assignments based on my experiences and ideas.

...The real life assignments were not only great to give me more of an understanding, but helpful in my position. I can use this in my everyday work. Instructor was great at giving feedback in a prompt manner!!!

...I liked the Researching team building activities

...Everything in the course was beneficial to me but I enjoyed the perspective that team meetings could be fun. Also, delegating responsibility for different sub-topics of a meeting is a great idea.

...Module One was the most fun and interesting to me. This was a good overview and refresher!

...I liked that I could download the material and keep working even without internet access

...I enjoyed the case study and making it relevant to our practice. As a large animal ambulatory practice, we face different challenges than a traditional small animal practice but I definitely learned a great deal!

...The Material is well written and informative. I found it easy to follow and am taking much of what I learned to apply to my Receptionist Team meetings.

...I enjoyed the organizational information shared in the course.

...I could download the material and keep working even without internet access...


Course Instructor

Erin Macdonald, CVT, CVPMErin Macdonald, CVT, CVPM

Erin Macdonald is currently employed at Haines Road Animal Hospital in St. Petersburg, Florida and holds the position of Hospital Administrator. She has worked in the veterinary field since 1999, her first position as a receptionist.

In 2006, she received an Associate in Arts Degree in General Studies and an Associate's in Science Degree in Veterinary Technology from St. Petersburg College. That year, she became a Certified Veterinary Technician. After receiving a Certificate in Hospital Management and a Bachelor's Degree in Veterinary Technology Management, she achieved the designation of Certified Veterinary Practice Manager in 2009.

Erin is a member of both the Florida Veterinary Technician Association and the National Association of Veterinary Technicians in America. Erin lives in Pinellas Park, Florida with her son, Kingston, dog, Gemma; and two cats, Gia and Roxanne.



Price: $79.00

This course is eligible for the 10% Multi-course discount. To learn more about the discount please visit the Multi-Course Discount page.