Closed To Enrollments on November 23, 2023

This course is closed to enrollments.


Course Description

This course is designed to assist veterinary students, new graduate veterinary associates, and seasoned associates that need a “boost”. It is for those individuals that are interested in self-improvement as well as getting ideas and thoughts from other veterinarians that have been in your shoes.

This course is divided into three sections. Each section focuses on one skill set that associate veterinarians should embrace to build a successful and rewarding career with a new team. These skill sets are: communication; efficiency; completeness of care. The course will illustrate that by focusing your energy in these 3 main areas, you are sure to become a maximally productive member of your practice team.


Continuing Education Credits

Course meets the requirements for 3 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

RACE Subject Category: Non-medical; Delivery Method: Non-interactive Distance; Program Number 747535.


Content Authors

Andrew Roark, DVM, MS and Amy Graham, DVM


Participation Access Parameters

VetMedTeam courses are asynchronous - they do not contain real time components. Students login at times convenient to personal schedules.

This course provides open enrollment. Students may enroll at any time and are instantly added to the course and sent the course welcome email. After reading the information provided in the welcome email, students may begin the course.

Students who do not access the course for 30 consecutive days will be processed as incomplete.


Course Focus and Learning Objectives

This course would be beneficial to any member of the practice team interested in learning how to become a better team member. It is focused on the associate veterinarian but provides information that others on the team may find helpful.

After completion of this course, the student should be able to:

  • Recognize tips and tricks to shorten the new associate learning curve
  • Recall specific ways communication plays a role with others
  • Practice your communication skills with clients and the support team
  • Know ways to improve your efficiency and, therefore, productivity
  • Establish ways to spend your time wisely and delegate tasks
  • Know how to improve client education to improve patient wellness
  • Examine resources that are available to you to improve patient care delivery


Course Completion Requirements

  • Examination: Students must pass the examination with a score of 80% or better

  • Course Survey: Students must submit the course survey

Completed students will have access to their documenting certificate online. Students who do not access the course for 30 consecutive days will be processed as incomplete.


Participant Feedback

...It was very straight forward,and giving additional websites for us to be able to research is very helpful..

...Reviewing relationships within a practice and conduct during a consultation. List of websites for protocols very useful..

...I liked the section on when and how to bring up ideas in a new practice.

...I believe as I further my career in the field I believe this information will be useful as both a Veterinary Office Coordinator and as a Vet Asst. I liked all aspects and believe it will all be beneficial for me..

...Seeing what it's like to be in the vet's shoes and how to effectively aid them in their daily endeavors as part of the working team...

...How to effectively communicate with others to get your opinions across. Being a new associate is an opportunity to learn from your co workers.

...Helpful examples of ways to improve your transition into an established hospital team and increase your efficiency and productivity, different styles of information delivery, access to reliable resources - overall great course!

...I liked the information about how to estimate salary based on production, as well as links to other online resources. I wish I had had this course when I started practice 15 years ago!

...the recommendations of knowing your staff members strengths and weakness and utilizing them to the most.

...I like how it was consistent to what actually happens when a new associate is hired and how they can fit in with the existing team including the support staff.

...I love the audio/visual combination approach as it makes it easier for me to absorb the information. --- I have just started a new position at a new job and this was helpful in reminding me not to throw all my ideas in at once. Thank you!

...As a technician, it gave me the perspective of what a new doctor coming to the practice would have.

...I really liked this course. I have been a vet tech for 8 years and I am now in my second year of vet school. I think this course was applicable to all members of the veterinary staff. I like how it emphasized teamwork!

...The communication was very thought-provoking. Knowing more than just your specific role is beneficial to clients and other staff. You may know who the best person to direct questions to, instead of just replying "I don't know. That's not my job."

...I found the tips such as how to behave in your first few office meetings and to develop a signal when a doctor is running late to be very helpful. There were many real world examples and ideas to use daily.

...the emphasis on teamwork and understanding the strenghts of others.

...flexible, on demand structure. I also appreciated that the dialogue was written alongside the presentation as it allowed for more efficient comprehension on my part.

...Incorporated the business side of practice. Something that is not covered well in veterinary school.



Price: FREE

Students who do not access the course for 30 consecutive days will be processed as incomplete.