Course Overview

Successful veterinary practices keep management activities at the forefront of their thoughts and actions. Successful business leaders do not let business activities just happen, they actively initiate and administer change in their practice. This review course is designed for individuals who seek advanced practice management knowledge and wish to take the next step in their professional development. The designation of Certified Veterinary Practice Manager (CVPM) is earned by those who successfully complete a certification program and demonstrate a superior grasp of the art of practice management.

This course provides the tools needed to hone skills and direct learning. It is designed for both the CVPM candidate preparing to sit for an upcoming exam as well as a practice manager who seeks to evaluate skills and knowledge for self-assessment, including at the initial phase in the route to certification. The course reviews the five basic disciplines of the exam including: Finance, Human Resources, Marketing, Organization and Legal.

CVPM Certification: Preparing for the Exam is an 8 week course which provides:

  • An informational overview about the Veterinary Hospital Manager's Association (VHMA) and the CVPM examination
  • A personal assessment form to help the student focus studies
  • Strategies on studying for the exam
  • A presentation module for each of the 5 basic disciplines designed to provide a thorough review of key concepts in each area
  • Test-taking tips for the actual exam
  • In-depth assignments that are organized by suggested reference
  • A 200-question practice examination
  • A CVPM instructor who will provide expert interaction and assistance during the instructor-led portion of the course session

Completion of this course will help prepare the CVPM candidate for the examination. For those who are not preparing to take the CVPM exam at this time, the presented material will provide an excellent review of the major concepts of practice management and the key areas of responsibility of the Practice Manager.

CVPM Certification: Preparing for the Exam is an excellent course that will benefit any student.

PLEASE NOTE: This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad, the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.


Continuing Education Credits

This course is applicable for 15 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).


Participation Access Parameters

This course runs continuously. Participants may enroll at any time. There are no real time sessions.

The design of this course allows each student to proceed based on individual schedule, as long as all assignments are submitted by the assignment submission deadline.

Each student's personal 8-week session will begin upon enrollment.

The CVPM examination is given on specific dates during the year. It is up to each participant to determine when would be the best time to enroll in this course.


Course Content

The course reviews the five basic disciplines of the exam including: Finance, Human Resources, Marketing, Organization and Legal. It includes assignments designed to help the student review and retain key information in these areas.


Course Focus and Learning Objectives

Through utilization of this course, the student will be able to:

  • Describe components of the VHMA and the CVPM certification process
  • Self-assess strengths and weaknesses in the various disciplines in preparation for devising an individual study plan
  • Strengthen comprehension and recall of important facts and components within each of the various disciplines
  • Anticipate the process of sitting a certification exam
  • Prepare for the examination via an overall understanding of good study habits and test preparation suggestions


Participant Feedback

...I have been in the industry for a number of years and have only superficially known or understood laws or AAHA Standards so it was good to get a more in depth education and understanding and comfort level with them. Also liked being able to challenge Heather with some of my questions. It's one of the things that I love, being challenged and challenging those I'm engaged with to better each other.

...I liked how many of the questions in the assignments had me refer back to my own hospital procedures or apply the new knowledge to something within my hospital. This helped make it more real and understandable for me.

...I think the course provided a wide range of material in areas the office manager has to deal with. Until this course, I was not fully aware of the depth of information that needs to be known to achieve the VHMA certification in some of these areas. I have gained knowledge in each area that was covered, but, mostly in the legal areas. I am happy I took this course. It challenged me to learn and I appreciate the knowledge I have gained. I think I will benefit from every aspect of it. I think Heather has done a great job as an instructor. I appreciated her comments and points she made to look further into understanding and being able to apply what I learned.

...I loved the practice exam. I think it really helped me get an idea of what I am facing.

...I liked the wide range of information pertaining to VHMA CVPM certification.

...I really liked that I had to review questions from each individual book which gave me a great overview on the material in each book. As I study for the CVPM, I did not even know where to begin and this course gave a guide to review exam material.

...I now have resources (book lists) that I may not have known about prior to taking this course. With each assignment, I found valuable information that will help me to be a more informed practice owner and soon to be CVPM.


Course Materials

A number of the assignments require the use of some of the texts from the CVPM Recommended Reading List. These texts are used for the assignments to provide a continuity between the recommended reading list, this study course, and the certification exam. The specific texts needed are listed below:

Blackwell’s Five-Minute Veterinary Practice Management Consult, 2nd ed
Author: Lowell Ackerman - Publisher: Wiley

The Complete Veterinary Practice Regulatory Compliance Manual
Author: Phillip Seibert, CVT - Publisher: SafetyVet

Contracts, Benefits, and Practice Management For The Veterinary Profession
Authors: James Wilson, DVM, JD; Jeffrey D. Nemoy, DVM; and Alan J. Fishman, CLU, CFP - Publisher: Priority Press Ltd.

Front Office Management for the Veterinary Team, 2nd ed
Author: H. Prendergast - Publisher: Elsevier

Financial Management of the Veterinary Practice
Author: J. Chamberlee, M. Reibolt - Publisher: AAHA Press

Law & Ethics of the Veterinary Profession
Author: James Wilson, DVM, JD - Publisher: Priority Press Ltd.

Practice made Perfect: A Guide to Veterinary Practice Management
Authors: Marsha Heinke, DVM, EA, CPA, CVPM and John B. McCarthy, DVM, MBA - Publisher: AAHA Press

Standards for AAHA Hospitals
Publisher: American Animal Hospital Association (AAHA)

Standard Abbreviations for Veterinary Medical Records
Publisher: AAHA Press


Course Completion Requirements

Upon fulfillment of all requirements, the student will receive a certificate of completion.


Course Instructor

Heather Prendergast, RVT, CVPMHeather Prendergast, RVT, CVPM

Heather Prendergast has spent many years in small animal practice, and attended New Mexico State University to obtain a Bachelors degree in Animal Science. Once she completed her B.S., Heather attended St. Petersburg College and received her Associates degree in Veterinary Technology. She then continued her education, and completed the requirements needed to become a Certified Veterinary Practice Manager.

She has taught several years for both veterinary technology and assistance programs and has authored the book “Front Office Management for the Veterinary Team.” Heather has lectured for several local, state and national organizations on topics ranging from grief management for healthcare professionals to nutrition, inventory, communications and team management for the veterinary healthcare teams. She has authored several articles and participated in published roundtable discussions with the goal of increasing client compliance and communication within the veterinary practice.

Currently, she is practice manager of Jornada Veterinary Clinic in Las Cruces, N.M. She also provides consulting services for Nestle Purina Pet Care and several veterinary practices. Heather serves on several advisory committees, including the Bayer Animal Health Technician Advisory Council and the Nestle Purina Senior Pet Advisory Committee.



Price: $224.00



VetMedTeam 2014