This course is a must for every member of the practice team - from kennel assistants to veterinarians to receptionists. Regardless of position, every team member can improve how they communicate with others, especially when things are not going well.
All of our relationships are based on communication. The relationships with our clients, fellow team members, our bosses, our families, everyone! Communication is more than just talking. Communication, more importantly, involves listening, understanding and appreciating the other person we are talking to. Our state of mind, our tone, our body language, our previous experiences, our schedule, etc., can all have a major impact on the effectiveness of our communication.
Effective Communication for the Veterinary Team provides realistic examples of good and bad communication within a veterinary hospital and illustrates ways to communicate in a productive, not destructive, manner. The student will also be given ideas and a template for creating a communication code of conduct for the practice.
PLEASE NOTE: This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.