NAVIGATING THE ROADMAP TO VETERINARY PRACTICE MANAGEMENT

 

 

Course Overview

This course has been updated and is now called Veterinary Practice Management: A Bird's Eye View. Please use https://www.vetmedteam.com/class.aspx?ci=867 to reach the catalog page for the updated course.

The realm of veterinary practice management...are you ready to explore? But should you take that first step without planning? Can you plan your trip without a roadmap? Without a clear view of the road, and set destinations, it is far too easy to work hard yet only wander in circles.

The journey from new manager to skilled leader begins with developing a game plan. Are you aware of all the components and factors involved in practice management? Team Development? Law and Ethics? Marketing? Finance? Yes, a veterinary practice is a business and in order to provide the highest level of patient care the practice needs to have skilled leaders who have set goals and developed a practice roadmap.

It is easy for new managers who do not have training and experience to become overwhelmed. And sometimes it is not what you know you need to know that is the problem but what you don't realize at all that creates the largest roadblocks.

Navigating the Roadmap to Veterinary Practice Management is designed to outline the fundamentals of successful management. From team members totally new to management to those with some experience in other industries, this 6-week course will offer a guide to navigating veterinary practice management. Participants are not required to work in practice to complete this course. 
Each management team member creates a roadmap in one form or another. Will yours take you where you want to go?

 

Participation Access Parameters

This course is provided in asynchronous format. It does not contain real-time components or lectures.

Participants may enroll at any time.

The design of this course allows each student to proceed based on a personalized schedule. Each student's personal 6-week session will begin upon enrollment. The course must be completed by the end of the 6 weeks.

 

Course Content

Navigating the Roadmap to Veterinary Practice Management is a 6-week course designed to introduce the fundamentals of veterinary management and leadership to team members. The roles of management verses leadership strategies are explored, along with different management styles.

Missions, visions and business basics are covered, along with a summary of OSHA requirements. Professionalism, communication and general organization of successful veterinary hospitals are described, and templates for an employee manual, job description and medical records audit are provided. An overview of human resources, marketing and finances helps participants identify critical areas of the veterinary practice that must be focused on, allowing ample opportunity for growth within the business.

 

Course Focus and Learning Objectives

Navigating the Roadmap to Veterinary Practice Management is an introductory level course for either new managers entering the veterinary profession or for technicians and team leaders stepping into management roles.

With the completion of this course, the participant will be able to:

  • State the ethics of the AVMA and the VHMA
  • Define the Veterinarian-Client-Patient Relationship
  • List types of veterinary practices
  • Define the Human Animal Bond
  • Compare and contrast managers and effective leaders
  • Outline the most job descriptions of different levels of managers
  • Explain the importance of a mission and vision statement for the hospital
  • Describe key business basics including service groups, inventory groups and estimates
  • Describe the various forms of verbal and nonverbal communication, and identify characteristics of each
  • Discuss how behavior and appearance impact the practice
  • Recognize the importance of job descriptions and employment manuals
  • Outline the components of a complete medical record
  • Compare and contrast compensation models for employees
  • Define internal and external marketing techniques
  • Define variable and fixed expenses
  • Recognize key performance indicators and discuss financial policies

 

Course Completion Requirements

This is a self-study format course. It does not provide an instructor nor do graded assignments need to be submitted. The requirements for course completion are:

  • Examination: Students must pass all examinations with a score of 80% or better

  • Course Survey: Students must submit the course survey

Completed students will have online access to their completion certificate.

 

Participant Feedback

...I liked that I could take my time on the assessments, so that I did not feel rushed when taking them. I was able to focus, slow down, and think before I answered. The reading was very helpful.

...Great introduction to veterinary management.

...The succinct modules were just enough information for a newcomer and not overwhelming.

...I liked that the information was clear and concise and that I could take the course at my own pace. I also like the information that was provided for extra reading.

...Gave me a great understanding of the basic skills needed to perform parts of this new journey.

...The business and marketing aspects of this course. Also the way that this course is written is relateable.

...the explanations of financial and human resources aspects of management.

 

Course Author

Shelby Terry-Wolfe, DVM, MAg, CVPM

 

Upcoming Sessions

 

Pricing

Price: $400.00 USD

This course is eligible for the 10% Multi-course discount. To learn more about the discount please visit the Multi-Course Discount page.