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Today more than ever, clients are finding it harder and harder to say yes to medical recommendations. Unfortunately, many pet owners have seen their household budgets reduced and have less discretionary income to spend on their animals. Although their hearts may say yes, their wallets say no.
In addition to the effect this has on the patient medically, the financial inability of many pet owners to comply also affects the practice. In order to remain healthy and to continue to have the staff and resources to provide excellent medical care, a practice must have a steady flow of income.
Pet insurance can help provide the financial support that allows owners to say yes. However, pet insurance is seldom well understood by either pet owners or the veterinary practice team. No veterinary practice should recommend a service to a client that they do not understand or believe in.
Say YES! to Pet Insurance provides the veterinary practice team with the opportunity to learn about pet insurance. This course explains what pet insurance is and how it works. Perhaps most importantly, it also helps to clarify what pet insurance is not designed to do. It also provides the information needed to allow a practice team to determine their recommendation protocols from a position of knowledge.
This course was designed for every member of the practice team, not only the owner or practice manager. Besides understanding pet insurance as a product for clients, each team member needs to evaluate for their own personal needs.
Please note: This course was not designed to provide a side-by-side comparison of veterinary pet insurance companies. This course will provide the foundational knowledge to make one's own comparison.
VetMedTeam members may enroll in this course at any time and have immediate access upon enrollment. Students proceed through the course at a personal pace and, once all the completion requirements are met, will be able to access the RACE documenting completion certificate. |
Upon completion of this course, the student should be able to:
- Describe the history and origin of pet insurance
- Demonstrate an understanding of insurance terminology
- Discuss the types of pet insurance available
- Explain the client claim and reimbursement process
- Understand how pet insurance provides benefits for the client and veterinary practice
- Identify reputable pet insurance companies
- Determine the best fit for their practice
- Establish a protocol for pet insurance recommendations
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This course reviews the structure of pet insurance, its benefits provisions, and the value of pet insurance to clients, team members, and the practice.
Please note: This course was not designed to provide a side-by-side comparison of veterinary pet insurance companies. This course will provide the foundational knowledge to make one's own comparison. |
| No additional materials are required - all content is contained online. |
...I liked the fact that there were interactive slides regarding the information. It kept my attention.
...I liked the benefits to both the practice and owner aspect of the course.
...I liked the explanation of the history of pet insurance and how to relay the proper information to owners
...Learning about differences in policies and ways to present information to clients
...It was applicable to all insurance companies that I will come across as a veterinarian, giving me a very handy skill set in weeding through the various companies out there
...It was clear and unbiased information about the pet insurance industry i feel i am better able to answer pet insurance questions from my clients and how to direct them for more information and what to look for in a company
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VetMedTeam courses are asynchronous - they do not contain real time components. Students log in at times convenient to personal schedules.
Students will have 30 days from the date of enrollment to access and complete. |
- Students must complete the course examination with a score of 80% or better.
- Students are required to complete the course survey
The Course Discussion Boards are available for students to ask questions or discuss the course material. A board moderator/instructor is available to assist students. Students are encouraged to participate in group discussions, but it is not a course completion requirement.
Completed students will have access to their documenting certificate online.
Students who do not access the course for 90 consecutive days will be processed as incomplete. |
This course is appropriate for all members of the veterinary practice team.
The average student spends 3 to 5 hours in order to complete all the mandatory requirements. |
Approved for 5 RACE credits for technicians and veterinarians*
This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA). |
Carol McConnell, DVM, MBA
Co-Editor: Erin Bedell
Manager of the Veterinary Services and Education Department at Veterinary Pet Insurance (VPI)
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| Erin Bedell |
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Erin Bedell is Manager of the Veterinary Services and Education Department at Veterinary Pet Insurance (VPI). Erin has been with VPI since 2003, where she started as a Veterinary Services Representative.
Erin Bedell currently oversees all veterinary services related tasks, and the education of fellow veterinary professionals on how VPI Pet Insurance works. Erin also oversees VPI’s Veterinary Relations department, which focuses on educating veterinary students on how pet insurance enables best medicine and plays an important part of managing a successful practice.
Prior to joining VPI, Erin was head technician/office manager at a veterinary hospital in California for ten years. She started as a kennel worker and quickly moved up to head technician within two years.
Erin has a Bachelor of Science/Pre-Veterinary degree from California State Polytechnic, University in Pomona, California.
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This course provides open enrollment. Students may enroll at any time and are instantly added to the course and sent the course welcome email. After reading the information provided in the welcome email, students may begin the course.
Upon submission of the final completion requirement the student will automatically be marked as completed and the course completion email will be sent out. The student will have immediate access to the certificate. |
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* Course meets the requirements for indicated hours of continuing education credit in jurisdictions which recognize AAVSB's RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. (AAVSB means American Association of Veterinary State Boards)
++ This course has been submitted (but not yet approved) for the indicated hours of continuing education credit in jurisdictions which recognize AAVSB's RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Contact CE@VetMedTeam.com for further information.
More information regarding RACE may be found at www.aavsb.org. In addition you can obtain the contact information for your state to determine if they accept RACE online credits. Online courses are a great way to help meet continuing education goals!
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