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Submitting payment before the course enrollment deadline will allow time to deal with any problems that
arise. If at all possible, please submit your payment 2 weeks in advance of the deadline.
This will also allow time for the purchase of any course related materials.
Credit Card:
VetMedTeam accepts MasterCard and Visa. Our shopping cart uses a global, secure, e-commerce gateway,
Authorize.net, for the electronic approval process.
Payment submission is the first step in the enrollment process. Please allow 48 hours after the
submission of the payment for your enrollment to be processed. A processed enrollment will be visible in
"My Upcoming Courses".
The shopping cart is in US dollars and the current exchange rate between currencies will be handled by
Authorize and your credit card company automatically.
Check by Mail:
You may submit payment by mail. To do so, please use the shopping cart and select the appropriate payment
method. Please print the form that is created at the end of the process and include it with the
check. Payment name and address will be provided.
Please be aware that the actual enrollment process does not begin until the check is received. Due to this
fact we strongly recommend that checks be mailed out well in advance of the course’s registration
end date.
For students outside the USA please submit payment by bank check in US dollars.
Payment Problems:
The first step in resolving payment problems is communication. Please email info@vetmedteam.com if you need assistance or
have a problem. There are two types of credit card declines:
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Straight Declines: |
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In this situation the credit card company has declined the transaction. We are not provided any
additional information. The reason is to protect your privacy. In this case the first step would be
to contact the card company to determine the reason for decline. It is often an anti-fraud setting
that awaits the card holder’s phone call to release. Once that is done, the payment can be
resubmitted.
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Address Declines: |
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As a fraud protection measure for our members, our shopping cart requires the verification of the
billing address entered into the payment form. If the credit card company does not verify, the
transaction will be declined on our end. However, this type of decline is different than a straight
decline and can be resolved by VetMedTeam – please continue to read for more details.
Important - Please do not continue to submit the payment as this will result in repeated
transactions being posted to your card – transactions that are not actually charged to your card but are
awaiting notification that VetMedTeam has finished processing the payment. Unfortunately, these pending
transactions will reduce the card’s credit limit even if they have not actually gone fully through.
Transactions that have been declined for address “mismatch” (AVS) will generate an email to the
address entered into the payment form. This email will verify the decline is for address. This email
will also provide the step needed to be taken by the card holder to complete the transaction – it is
very easy to do.
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Please do not hesitate at any time to contact us at ce@vetmedteam.com
Back to Classes
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