TEAM DEVELOPMENT: NEW EMPLOYEE ORIENTATION

Quantity:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30     Course Description This two week course is designed to assist practice managers/administrators develop protocols to help new employees transition smoothly into the veterinary practice environment. After completion of this course, the student will be able to create orientation packages to use in their practice for every employment position. Learning Objectives Know how to prepare for the new employee arrival Develop strategies to help the new employee positively anticipate their new position Create new employee welcome packages Create a practice organizational chart Know how to organize the first week’s training protocols Develop a training plan for the new hire Evaluate the new employee’s orientation experience Course Content Chapter 1: General Welcome & Hospital Orientation Before the new employee starts The First Day Welcome to the Hospital Chapter 2: Specific Job Training The New Employee Training Plan Phase Training Chapter 3: Training Evaluation The Hospital’s Perspective The New Employee’s Perspective Assignments Examination Required Materials No additional materials required - all course content is online. Student Login Requirements VetMedTeam courses are asynchronous - they do not contain real time components. Students log in while a course is in session at times convenient to personal schedules. Course Completion Requirements Participation in instructor lead topics for each of the units Grade of 80% or better on the final exam Submission of the course survey Recommended Student Criteria This course is appropriate for any member of the practice team seeking knowledge in this area of human resources. Continuing Education Credits This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA). VetMedTeam does not submit management courses to RACE as this organization is structured to provide credits for medical/clinical course, behavior related courses, and other similar topics. Also, most states severely limit or decline the use of management topic credits for veterinary or technician license renewal. Instead, VetMedTeam submits management and customer service related courses to the VHMA for review and approval. CVPMs (Certified Veterinary Practice Managers) and CVPM candidates may use our VHMA approved courses for required CE credits for either sitting the examination or maintaining certification. Course Writer The Brakke Consulting Team. Course Instructor Tina Graham, CVPM Tina Graham's introduction to practice management came in 1990 when she was hired by Dr. Charles A. Wasicek. Even though Dr. Wasicek practiced human medicine, Tina gained a great deal of experience from her time there. Her pinnacle achievement at his employ was automating his practice, computers and software, to include records and billing. In 1997, Tina was hired by her current employers, Dr. David Plante & Dr. Teresa Dewey. Tina was very enthusiastic about working in veterinary medicine, and Dr. Plante's practice afforded her many opportunities to grow. Her first challenge came in 1998 when the practice went through AAHA certification. Much of the successful certification was due to Tina's work with hospital policies and procedures. Tina's next challenge was moving the practice from a 1700 sq ft facility, into a new, ultra modern 6300 sq ft facility. Along with this move came the upgrades to the IT side of the practice, including new computers, networking and major upgrades to AviMark and Quickbooks. Tina again had to take the new practice through AAHA certification in 2003. Today, the North Country Animal Health Center is the premier veterinary practice in Northern NY dealing with domestic animals and exotics and the only one North of Syracuse, NY to hold AAHA certification. Tina began seeking certification as Veterinary Practice Manager in 2000, knowing that it would benefit her and the practice. After two years of study she successfully tested and gained the title of CVPM. She would highly recommend the CVPM program for anyone seeking or expanding a career in practice management. Tina's continuing education consists of attending many conferences throughout the U.S. and Canada as well as participating in on-line courses. Tina lives in Watertown, NY with her husband Roger, daughter Windi, dog Steven and her cats Sammy, Otto and Princess. She enjoys camping, boating and crafts. Upcoming Sessions Pricing Course Price: $88.00 Quantity:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30     In addition, you many use your MERIAL® Rewards Visa® Prepaid Card to pay for courses. If you are not enrolled in the MERIAL Rewards program, ask your Merial Sales Representative or call 1-800-307-7000. If you do not have enough points and wish to supplement your payment with another card, please write to CE@VetMedTeam.com.