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This two week course is designed to assist practice managers/administrators develop training programs for new employees as well as established staff members. After completion of this course, the student will be able to create training programs and protocols for all members of their veterinary team.
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- List the benefits of a good staff training program
- Identify the training needs of their practice environment
- Understand how to create interesting training methods
- Evaluate the success of staff training programs
- Develop a list of resources for staff training
- Coordinate staff meeting training sessions
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- Chapter One - Why Train?
- The Benefits of a Good Training Program
- Employee Training Considerations
- Training is a Planned Process
- Chapter Two - Identifying Training Needs
- Choosing the Type of Training
- Principles of Adult Learning
- Chapter Three - Types of Veterinary Training
- Training Delivery Options
- More on In-House Training
- More on Off-Site Training
- Incorporating Online Training
- Chapter Four - Training Evaluation
- Making It Stick
- Training Resources
- Assignments
- Examination
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| No additional materials required - all course content is online. |
... Setting up a training schedule for an employee and developing a six-month training schedule for the staff. These are huge tasks that I'm not sure I would have had the time to complete at the clinic. Doing them through the course enabled me to gain ideas and knowledge from others and made these tasks much easier to complete.
... The greatest benefit of this class was that it forced me to set a long term training schedule and it got my supervisors to set training goals for themselves and their team members.
... Identifying training needs. As a result of this course each employee is performing a Needs Analysis. This help assist me in identifying each individual training needs. |
| VetMedTeam courses are asynchronous - they do not contain real time components. Students log in while a course is in session at times convenient to personal schedules. |
- Participation in instructor lead topics for each of the units
- Grade of 80 % or better on the final exam
- Submission of the course survey
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| This course is appropriate for any member of the practice team seeking knowledge in this area of human resources. |
This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).
VetMedTeam does not submit management courses to RACE as this organization is structured to provide credits for medical/clinical course, behavior related courses, and other similar topics. Also, most states severely limit or decline the use of management topic credits for veterinary or technician license renewal.
Instead, VetMedTeam submits management and customer service related courses to the VHMA for review and approval. CVPMs (Certified Veterinary Practice Managers) and CVPM candidates may use our VHMA approved courses for required CE credits for either sitting the examination or maintaining certification. |
 The Brakke Consulting Team.
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| Jennifer Inbody, CVPM |
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| Jennifer began her career in the veterinary profession over fifteen years ago. From 1995 to 2007, Jennifer was directly involved in day to day practice management working as the Hospital Administrator for a companion animal practice in Texas. She began consulting with veterinary practices in 2004. Jennifer focuses on human resource management, leadership and organizational development for the veterinary profession. This includes an emphasis on training practice managers, working with practice teams to develop and maintain consistent organizational systems, identifying team strengths and challenges and facilitating internal employee relations and communication. Jennifer has spoken at local, regional and national veterinary meetings on topics such as leadership, client service, communication skills, healthcare team training and team building. Jennifer is a Certified Veterinary Practice Manager and serves on the board of directors for the Veterinary Hospital Managers Association. She is also a member of the Association of Veterinary Practice Management Consultants and Advisors. |
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September 15, 2010 - Registration deadline is 11:00 PM Eastern September 17, 2010
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| In addition, you many use your MERIAL® Rewards Visa® Prepaid Card to pay for courses. If you are not enrolled in the MERIAL Rewards program, ask your Merial Sales Representative or call 1-800-307-7000. If you do not have enough points and wish to supplement your payment with another card, please write to CE@VetMedTeam.com. |