...The information was presented in a way that made the reader see things from a clients point of view which was helpful. Also being able to access the course at any time worked for my schedule.
...I enjoyed the easy to follow layout, and felt that the assignments were all very relevant.
...I liked reading parts where I learned how to deal with assertive and aggressive clients!
...I really like the examples that were in the reading material. I did write some situations down, so I can reflect on them when I am facing a not so nice client, or comforting a client with an issue, delivering bad news, ect.
...I overall enjoyed the entire course. It taught me a lot about client service and I feel that when I go back to work I will be able to better help and understand our clients.
...I really like the fact that after every assignment submitted, Tina Graham took the time to leave notes that gave you other ideas. I loved the feedback, positive or negative, it helped a lot.
...This course had good techniques for some problems. The basics were well covered.
...I enjoyed the interactive reading. It helped keep me interested in what I was reading. I also liked the mid way email to keep it on your mind. I'm glad it isn't real time.