TEAM DEVELOPMENT: EFFECTIVE COMMUNICATION FOR THE VETERINARY TEAM

Quantity:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30     Course Description This 2-week course is a must for every member of the practice team - from kennel assistants to veterinarians to receptionists. Regardless of position, every team member can improve how they communicate with others, especially when things are not going well. All of our relationships are based on communication. The relationships with our clients, our staff, our bosses, our families, everyone! Communication is more than just talking. Communication, more importantly, involves listening, understanding and appreciating the other person we are “talking” to. Our state of mind, our tone, our body language, our previous experiences, our schedule, etc., can all have a major impact on the effectiveness of our communication. This course provides realistic examples of good and bad communication within a veterinary hospital and illustrates ways to communicate in a productive, not destructive, manner. The student will also be given ideas and a template for creating a communication code of conduct for the practice. Learning Objectives Upon completion of the course, the student will be able to: • Recognize the elements of communication Indentify the four styles of communication as they pertain to speaking and writing Describe the four styles of communication as they pertain to listening and reading Faciliate proper methods of communicating Recognize conflict in a timely manner Obtain recommendations for dealing with conflict in a constructive manner Communicate with upset clients effectively Develop a code of conduct within your practice for effective communication Student Login Requirements VetMedTeam courses are asynchronous - they do not contain real time components. Students log in while a course is in session at times convenient to personal schedules. Course Completion Requirements Completion of all discussion and homework assignments Grade of 80% or better on any examinations Submission of the course survey The assignments in this course are designed to be practical and effective and utilize the veterinary prarctice environment. Recommended Student Criteria This course is appropriate for any member of the veterinary practice team who seeks to have an understanding of the topics covered. The assignments in this course are designed to be practical and effective and utilize the veterinary prarctice environment. Continuing Education Credits This course has been approved for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA). VetMedTeam does not submit management courses to RACE as this organization is structured to provide credits for medical/clinical course, behavior related courses, and other similar topics. Also, most states severely limit or decline the use of management topic credits for veterinary or technician license renewal. Instead, VetMedTeam submits management and customer service related courses to the VHMA for review and approval. CVPMs (Certified Veterinary Practice Managers) and CVPM candidates may use our VHMA approved courses for required CE credits for either sitting the examination or maintaining certification. Course Writer Brenda Tassava, CVPM Course Instructor Brenda Tassava, CVPM Brenda Tassava is a Certified Veterinary Practice Manager and has been the Hospital Administrator at Broad Ripple Animal Clinic & Wellness Center since 2003. In the seven years she’s been in Indianapolis, Brenda has worked with her Practice Owner to grow the Broad Ripple Animal Clinic from a 5-doctor single location to a 7-doctor two-location practice, and created a stand-alone dog training facility to meet the needs of the community. Brenda is a member of the Veterinary Hospital Managers’ Association (VHMA), where she serves on the Membership Committee, and is a member of the CVPM Board of Directors. She is one of the co-founders of the Veterinary Management Association of Indiana (VMAI), where she currently serves as an officer and Board Member. Brenda has a deep interest in the Owner-Manager Team concept and in training strong management teams that work towards fulfilling the Practice Owner’s vision and goals. She frequently writes and speaks on these topics, as well as other areas of veterinary management. Brenda is currently writing several courses for VetMedTeam, and will be teaching her classes online in the near future. In her personal life, Brenda is a mixed-media artist and enjoys attending her daughter’s viola performances. She and her husband Brock, enjoy traveling with their papillons, Kobe and Jack Sparrow. Upcoming Sessions October 01, 2010 - Registration deadline is 11:00 PM Eastern October 03, 2010 Pricing Course Price: $88.00 Quantity:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30     In addition, you many use your MERIAL® Rewards Visa® Prepaid Card to pay for courses. If you are not enrolled in the MERIAL Rewards program, ask your Merial Sales Representative or call 1-800-307-7000. If you do not have enough points and wish to supplement your payment with another card, please write to CE@VetMedTeam.com.