Course Overview

Delivering exceptional client service and patient care is crucial to the success of veterinary practice. Often, the measure of a practice's success can be directly related to the caliber of its team members. This caliber is directly affected by the effort and energy put into the team by management and practice owners. Putting the necessary amount of energy, thought and effort into the process of finding, and then hiring, exceptional team members can make a large impact to the quality of the hospital team. Haphazardly going through this process can cause negative experiences for management and ownership alike, and ultimately the practice through poor patient care, or team conflict.

This 3-week course is designed to help managers and owners understand the key components involved in finding qualified applicants and then properly hiring them. There are many do's and don'ts when hiring an employee. This course discusses these details as well as illustrates practical ways to apply this knowledge to the practice.

After completion of this course, the participant will understand the many steps involved in hiring, interviewing and rejecting applicants. Students will also learn about the art of conducting a successful interview.

Finding and Hiring Top Team Members will walk through the many essential steps to correctly hire a new employee. This course provides core information needed to succeed if you are new to the hiring process as well as creative ideas to implement into existing protocols. This course is a must for new managers as well as a great refresher for experienced managers who wish to revamp current procedures.


Continuing Education Credits

This course is applicable for 10 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).


Participation Access Parameters

This course runs continuously. Participants may enroll at any time. There are no real time sessions.

The design of this course allows each student to proceed based on individual schedule, as long as all assignments are submitted by the assignment submission deadline. Participants may enroll in this course at any time.

Each student's personal 3-week session will begin upon enrollment.


Course Content

Finding and Hiring Top Team Members is a 3-week course is designed to assist management team members in understanding the components of properly advertising for and hiring, a new team member. Some of the topics covered include creating job advertisements, job application & development, interviewing procedures & tips, as well as terms of an employment offer, and notifying candidates.


Course Focus and Learning Objectives

This course provides core information needed to succeed for those new to the hiring process as well as creative ideas to implement into existing protocols. This course is a must for new managers as well as a great refresher for experienced managers who wish to revamp current procedures.

Upon completion of the course, the student will be able to:

  • Consider new sources of labor for their hospital
  • Create a job advertisement to attract team member that is the right fit
  • Create an outstanding job application for your practice
  • Review and analyze applications & resumes efficiently
  • Create effective interview questions that get the right answers
  • Be acquainted with different types of interviews
  • Utilize new interview techniques and skills that give you the edge
  • Create steps to a successful hiring plan
  • Develop your own plan for making the right hiring decision


Participant Feedback

...I found it very helpful that we needed to design our own worksheets for different aspects of the hiring process. The ones I designed are the ones the practice is going to use from now on!

...The assignments were very challenging and required a lot of thought and reflection. This will immediately translate to my job.

...The whole course was great! We haven't had anything in place, so everything was helpful and I now am able to put a process in place for hiring.

...I really enjoyed all aspects of the course. I am always looking for new ideas for the interviewing and hiring process.

...I have often felt overwhelmed with the task of hiring people. This course should prove useful. I found that once I started researching and thinking about potential questions I should be asking candidates, that I have been trying to sell my practice more than making the candidates sell themselves. I have previously been in situations where I was frustrated and just trying to fill a position as quickly as possible, knowing all along that I needed to work smarter to find the right person.

...interviewing question development was good. always felt tongue-tied when interviewing candidates

...Having to actually create documents that could then be utilized in our day to day practice was helpful


Course Completion Requirements

Completed students are awarded a certificate of completion. Completion requirements include:

  • Instructor Graded Interactive Module Assignments: Designed to help the participant reinforce newly learned material

  • Examinations: All examinations must be submitted with a score of 80% or better

  • Course survey


Course Instructor

Laura Conn, CVT, CVPMLaura Conn, CVT, CVPM

Laura grew up in Cheyenne, WY and started her career in veterinary medicine in 1988. She began her journey as a volunteer in a small animal and wildlife practice. Over the next 25 years, she held every position in a veterinary clinic, including receptionist, technician, and practice manager.

Laura attended Bel-Rea Institute of Animal Technology and received her degree as a Certified Veterinary Technician. In 2012, after completing a practice management program through St. Petersburg University, she earned the designation as a Certified Veterinary Practice Manager. Laura is currently working as a technician/practice manager for a mobile veterinary clinic.

In 2012, Laura started the Veterinary Technician Association of Cheyenne to encourage local technicians to share their knowledge and obtain further continuing education hours. Laura is a member of the Colorado Association of Certified Technicians, Veterinary Hospital Managers Association, and the Veterinary Technician Association of Cheyenne. She is married and has three daughters. Laura and her family are entertained daily by the antics of their Labrador Retriever, Charlie.



Price: $119.00



VetMedTeam 2014