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As an employee, the words “performance review” may stimulate a flashback to grade school when getting back a test or a report card. The feeling is not a pleasant one. As an employer, the same words may bring about a feeling of "uugghh, it’s so much work." It is for these reasons; many veterinary hospitals do not conduct employee performance reviews. However, successful businesses do the reviews and do them well. As with anything, in order for it to be a positive, productive experience, time and effort has to be put into the process ahead of time.
Employee Performance Reviews and Disciplinary Actions contains information essential for every manager and owner. The first course module describes why performance reviews must be completed and, more importantly, illustrates the components and steps to performing this task effectively. Module Two is designed to keep businesses out of trouble. Every business will have to discipline an employee that is off track at some point. Handling problems sooner rather than later will help to minimize a bad situation. However, even with best efforts, disciplinary actions up to and including termination may be necessary. This section illustrates the many labor laws that are in effect and what to do and not do when hiring and firing an employee to avoid legal pitfalls.
In addition to in depth information, there are numerous links to web resources and articles to download that explore certain topics further. Regardless if you are new to management or are experienced, this course will provide you with invaluable information that you will need in your career.
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Upon completion of the course, the student will be able to:
- List the important reasons for creating a performance review system
- Create a performance appraisal review form for every job description
- Determine the frequency of employee reviews
- Prepare for and give written employee appraisals
- Create a disciplinary action section for the employee handbook
- Develop guidelines regarding disciplinary issues
- Know how to document disciplinary actions
- Prepare for employee termination
- Terminate employees and know how to avoid legal issues
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| After completion of this course, the student will understand the importance of maintaining a consistent performance review protocol and disciplinary action files for all employees. Students will also learn how to create an appraisal form; learn how to write and give reviews for individual employees; create a termination checklist, termination letter, and develop protocols for employee discharge. |
| No additional materials required - all course content is online. |
... Message board assignments were excellent. Instructor response to those assignments were very timely and constructive.
... I am a practice owner and supervisor. This course has given more confidence to do employee performance evaluations and to think about unacceptable behaviours that will go into the disciplinary section of the practice handbook. Thanks for an excellent course.
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VetMedTeam courses are asynchronous - they do not contain real time components. Students log in while a course is in session at times convenient to personal schedules. |
- Completion of all discussion assignment
- Grade of 80% or better on any examinations
- Submission of the course survey
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This course is appropriate for any member of the veterinary practice team who seeks to have an understanding of the topics covered. |
This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).
VetMedTeam does not submit management courses to RACE as this organization is structured to provide credits for medical/clinical course, behavior related courses, and other similar topics. Also, most states severely limit or decline the use of management topic credits for veterinary or technician license renewal.
Instead, VetMedTeam submits management and customer service related courses to the VHMA for review and approval. CVPMs (Certified Veterinary Practice Managers) and CVPM candidates may use our VHMA approved courses for required CE credits for either sitting the examination or maintaining certification. |
 The Brakke Consulting Team.
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| Tina Graham, CVPM |
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Tina Graham's introduction to practice management came in 1990 when she was hired by Dr. Charles A. Wasicek. Even though Dr. Wasicek practiced human medicine, Tina gained a great deal of experience from her time there. Her pinnacle achievement at his employ was automating his practice, computers and software, to include records and billing.
In 1997, Tina was hired by her current employers, Dr. David Plante & Dr. Teresa Dewey. Tina was very enthusiastic about working in veterinary medicine, and Dr. Plante's practice afforded her many opportunities to grow. Her first challenge came in 1998 when the practice went through AAHA certification. Much of the successful certification was due to Tina's work with hospital policies and procedures. Tina's next challenge was moving the practice from a 1700 sq ft facility, into a new, ultra modern 6300 sq ft facility. Along with this move came the upgrades to the IT side of the practice, including new computers, networking and major upgrades to AviMark and Quickbooks. Tina again had to take the new practice through AAHA certification in 2003. Today, the North Country Animal Health Center is the premier veterinary practice in Northern NY dealing with domestic animals and exotics and the only one North of Syracuse, NY to hold AAHA certification.
Tina began seeking certification as Veterinary Practice Manager in 2000, knowing that it would benefit her and the practice. After two years of study she successfully tested and gained the title of CVPM. She would highly recommend the CVPM program for anyone seeking or expanding a career in practice management.
Tina's continuing education consists of attending many conferences throughout the U.S. and Canada as well as participating in on-line courses.
Tina lives in Watertown, NY with her husband Roger, daughter Windi, dog Steven and her cats Sammy, Otto and Princess. She enjoys camping, boating and crafts. |
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October 15, 2010 - Registration deadline is 11:00 PM Eastern October 17, 2010
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| In addition, you many use your MERIAL® Rewards Visa® Prepaid Card to pay for courses. If you are not enrolled in the MERIAL Rewards program, ask your Merial Sales Representative or call 1-800-307-7000. If you do not have enough points and wish to supplement your payment with another card, please write to CE@VetMedTeam.com. |