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This 2 week course is designed to help management staff members understand KPI's (key performance indicators) and how to use benchmarking as a valuable tool.
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Upon completion of the course, the student will be able to:
- understand standard veterinary performance measures, how often the information should be collected, and where it comes from
- understand some of the more sophisticated KPIs in small animal practice
- understand basic veterinary industry norms, or benchmarks
- compare your practice performance against these benchmarks
- appreciate the limitations inherent in benchmarking
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Some of the topics covered include identifying trends in veterinary medicine, standard performance measures, and practice perfomance vs. industry norms.
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... the course material was extremely relevant and was helpful as long as I was willing to do the assignments. I was enlightened by what I found in regard to using the materials directly in my work setting.
... This was my first online course through VetMed and I thought it was easy to use and well put together. The instructor was very helpful and provided good feedback. I learned how to create a benchmarking routine and will continue to use this process to help our practice grow. Thank you!
... I really like using our numbers to figure the assignments. The results were very interesting. |
VetMedTeam courses are asynchronous - they do not contain real time components. Students log in while a course is in session at times convenient to personal schedules. |
- Participation in instructor lead topics for each of the units
- Grade of 80% or better on the final exam
- Submission of the course survey
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This course is appropriate for any member of the veterinary practice team who seeks to have a greater understanding of the topics covered. |
This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).
VetMedTeam does not submit management courses to RACE as this organization is structured to provide credits for medical/clinical course, behavior related courses, and other similar topics. Also, most states severely limit or decline the use of management topic credits for veterinary or technician license renewal.
Instead, VetMedTeam submits management and customer service related courses to the VHMA for review and approval. CVPMs (Certified Veterinary Practice Managers) and CVPM candidates may use our VHMA approved courses for required CE credits for either sitting the examination or maintaining certification. |
Fritz Wood, a Certified Public Accountant and Certified Financial Planner with contributions by Katherine Dobbs, RVT, CVPM. |
| Erin Macdonald, CVT, CVPM |
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Erin Macdonald is currently employed at Haines Road Animal Hospital in St. Petersburg, Florida and holds the position of Hospital Administrator. She has worked in the veterinary field since 1999, her first position as a receptionist.
In 2006, she received an Associate in Arts Degree in General Studies and an Associate’s in Science Degree in Veterinary Technology from St. Petersburg College. That year, she became a Certified Veterinary Technician. After receiving a Certificate in Hospital Management and a Bachelor’s Degree in Veterinary Technology Management, she achieved the designation of Certified Veterinary Practice Manager in 2009.
Erin is a member of both the Florida Veterinary Technician Association and the National Association of Veterinary Technicians in America. Erin lives in Pinellas Park, Florida with her three dogs, Dolly, Slick and Plato; two cats, Gia and Roxanne; and her duck, Donnie. She spends her free time gardening, reading and playing the drums. |
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December 01, 2010 - Registration deadline is 11:00 PM Eastern December 03, 2010
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| In addition, you many use your MERIAL® Rewards Visa® Prepaid Card to pay for courses. If you are not enrolled in the MERIAL Rewards program, ask your Merial Sales Representative or call 1-800-307-7000. If you do not have enough points and wish to supplement your payment with another card, please write to CE@VetMedTeam.com. |