Educating and motivating team members is one of the most essential and rewarding activities that any veterinary hospital can undertake. Unfortunately, many practices do not hold team meetings. The reasons are varied. Some hospital owners feel that they cannot afford to be closed for 2 hours twice a month to conduct employee training. Past non-productive meeting experiences, more negative outcomes than positive results, have caused practices to undervalue the benefits of well-run team meetings.
Yes, there is a cost to holding team meetings. But, a practice cannot afford NOT to communicate with the team and cannot afford NOT to be proactive with team training. The return from good team meetings is well worth the investment in the people who are the heart of the practice.
Great team meetings don't just happen. They are the result of an understanding in the contributing factors, and integrate a plan for success. Team Meetings: Creating Productive, Positive Experiences will provide the tools that are needed to get meetings on the right track. This 3-week course outlines the benefits of team meetings and the components that go into creating productive, positive experiences.
In addition to general team meetings, there are other important meetings that should be part of the regularly scheduled meetings such as doctor meetings, owner/manager meetings and middle management meetings. These should be conducted to help improve patient care and help ensure financial success of the practice. Getting everyone on the same page and moving forward is critical for continued practice success.
Meetings are essential to help the practice team understand medical protocols, learn about medical conditions, and speak in a consistent, uniform manner when interacting with clients. However, another intangible benefit is one of the most valuable reasons to have great team meetings is the relationship building that occurs between team members as a result.
The benefits of well-run team meetings are so profound. Can any practice afford not to invest time, effort and resources into creating productive, positive experiences?