Course Overview

Educating and motivating team members is one of the most essential and rewarding activities that any veterinary hospital can undertake. Unfortunately, many practices do not hold team meetings. The reasons are varied. Some hospital owners feel that they cannot afford to be closed for 2 hours twice a month to conduct employee training. Past non-productive meeting experiences, more negative outcomes than positive results, have caused practices to undervalue the benefits of well-run team meetings.

Yes, there is a cost to holding team meetings. But, a practice cannot afford NOT to communicate with the team and cannot afford NOT to be proactive with team training. The return from good team meetings is well worth the investment in the people who are the heart of the practice.

Great team meetings don't just happen. They are the result of an understanding in the contributing factors, and integrate a plan for success. Team Meetings: Creating Productive, Positive Experiences will provide the tools that are needed to get meetings on the right track. This 3-week course outlines the benefits of team meetings and the components that go into creating productive, positive experiences.

In addition to general team meetings, there are other important meetings that should be part of the regularly scheduled meetings such as doctor meetings, owner/manager meetings and middle management meetings. These should be conducted to help improve patient care and help ensure financial success of the practice. Getting everyone on the same page and moving forward is critical for continued practice success.

Meetings are essential to help the practice team understand medical protocols, learn about medical conditions, and speak in a consistent, uniform manner when interacting with clients. However, another intangible benefit is one of the most valuable reasons to have great team meetings is the relationship building that occurs between team members as a result.

The benefits of well-run team meetings are so profound. Can any practice afford not to invest time, effort and resources into creating productive, positive experiences?


Continuing Education Credits

This course is applicable for 10 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).


Participation Access Parameters

This course runs continuously. Participants may enroll at any time. There are no real time sessions.

The design of this course allows each student to proceed based on individual schedule, as long as all assignments are submitted by the assignment submission deadline.

Each student's personal 3-week session will begin upon enrollment.


Course Content

Team Meetings: Creating Productive, Positive Experiences is a 3-week course that covers the components of a good meeting and techniques to create structure and efficiency. It addresses the management of meetings, including the different personalities within the team, and how to redirect the meeting when those personalities interfere with a positive outcome.

In addition, the course provides resources which will allow meetings to be enjoyable, while still accomplishing specified meeting goals. There is a training module devoted to more advanced meetings that focus on the management and financial success of the practice including increased compliance.


Course Focus and Learning Objectives

This course is primarily designed for the practice owner and practice manager. However, associate veterinarians, technicians and other team members would benefit from this course.

Upon completion of the course, the student will be able to:

  • Recognize the importance of holding regularly scheduled meetings and their impact on practice viability and Team morale
  • Prepare and facilitate different types of meetings
  • Explain the emotional effects of positive vs. negative meetings
  • Develop an agenda that can be used repeatedly
  • Create meeting ground rules
  • Implement team-building and other great ideas that bring fun to the meeting
  • Implement advanced meetings including those for management, middle management and strategic planning


Participant Feedback

...I enjoyed the topics of the assignments and they will easily translate to real meetings.

...I enjoyed the Team Building.

...Preparing topic ideas & agendas for team meetings was nice.

...I liked the different types of team meetings

...The SWOT analysis was beneficial

...I like being able to apply what I was learning to my own practice and submitting my assignments based on my experiences and ideas.

...The real life assignments were not only great to give me more of an understanding, but helpful in my position. I can use this in my everyday work. Instructor was great at giving feedback in a prompt manner!!!

...I liked the Researching team building activities


Course Completion Requirements

Completed students are awarded a certificate of completion. Completion requirements include:

  • Instructor Graded Interactive Module Assignments: Designed to help the participant reinforce newly learned material

  • Instructor Graded Interactive Case Study Assignments: Designed to help the participant apply the newly learned skills and knowledge though patient and practice based scenarios

  • Examinations: All examinations must be submitted with a score of 80% or better

  • Course survey


Course Instructor

Andrea Greubel, LVT, CVPMAndrea Greubel, LVT, CVPM

Growing up on a farm outside of Cleveland, OH had instilled in Andrea a love and passion for animals. Her first 10 years of management were in the hotel, retail and restaurant industries. In 1995 she began working for a small animal practice in Chesapeake, VA and finally found her home in the veterinary industry. Starting her career as a receptionist then led Andrea into the position of an assistant/tech and finally the role of office manager in 1997.

In 2006, Andrea received her associate’s degree in Veterinary Technology from St. Petersburg College and proudly earned the title of Licensed Veterinary Technician in the state of Virginia. She continued to take on more management responsibilities as time moved on, and earned the distinctive title of CVPM in 2009.

Currently she is the Head Technician for a small animal practice in Toano, Virginia and the Vice President of the Virginia Association of Licensed Veterinary Technicians. Andrea is also the owner of a consulting and teaching business, Practical Vet Solutions, LLC. She enjoys teaching both practice management and veterinary topics to managers and the hospital support team.

In her spare time Andrea enjoys gardening, watching baseball and spending time with her husband, Paul, and their 2 four-legged companions, a Great Dane “Darbie Sue” and a blind cat “Simon.”



Price: $119.00



VetMedTeam 2014