Course Description

This course is designed to assist veterinary students, new graduate veterinary associates, and seasoned associates that need a “boost”. It is for those individuals that are interested in self-improvement as well as getting ideas and thoughts from other veterinarians that have been in your shoes. This course is divided into three sections. Each section focuses on one skill set that associate veterinarians should embrace to build a successful and rewarding career with a new team. These skill sets are: communication; efficiency; completeness of care. The course will illustrate that by focusing your energy in these 3 main areas, you are sure to become a maximally productive member of your practice team.

PLEASE NOTE: This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.


Continuing Education Credits

Course meets the requirements for 3 RACE hours of continuing education credit for veterinary technicians and veterinarians in jurisdictions which recognize AAVSB's RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery.

This is an non-interactive online course that meets RACE requirements; program number 57-12473.


Participation Access Parameters

VetMedTeam courses are asynchronous - they do not contain real time components. Students login at times convenient to personal schedules.

This course provides open enrollment. Students may enroll at any time and are instantly added to the course and sent the course welcome email. After reading the information provided in the welcome email, students may begin the course.

Students who do not access the course for 30 consecutive days will be processed as incomplete.


Course Focus and Learning Objectives

This course would be beneficial to any member of the practice team interested in learning how to become a better team member. It is focused on the associate veterinarian but provides information that others on the team may find helpful.

After completion of this course, the student should be able to:

  • Recognize tips and tricks to shorten the new associate learning curve
  • Recall specific ways communication plays a role with others
  • Practice your communication skills with clients and the support team
  • Know ways to improve your efficiency and, therefore, productivity
  • Establish ways to spend your time wisely and delegate tasks
  • Know how to improve client education to improve patient wellness
  • Examine resources that are available to you to improve patient care delivery



...Good tips and reminders on the business realities of veterinary medicine.

...makes new associates feel more confident and comfortable.

...Great for practice management review.

...Good notes.

...Concise and clear.

...I liked the how to work with your support team and how to foster referrals.

...Good general information for a new associate starting in a clinic.

...Showed how working as a team promotes efficiency.


Course Completion Requirements

  • Examination: Students must pass the examination with a score of 80% or better

  • Course Survey: Students must submit the course survey

Completed students will have access to their documenting certificate online. Students who do not access the course for 30 consecutive days will be processed as incomplete.


Course Authors

Andrew Roark, DVM, MS and Amy Graham, DVM



Price: FREE

Students who do not access the course for 30 consecutive days will be processed as incomplete.



VetMedTeam 2014