FRONT DESK TEAM TRAINING PACKAGE

 

 

 

Course Overview

Every well-run practice understands the importance of the front desk team. They are often the client's 1st impression of the practice and are normally the first face the client sees when arriving for an appointment. The front desk team is responsible for juggling a number of tasks while answering phones and helping the clients in the waiting area. It is no surprise that the quality and effectiveness of the tools the team has to work with directly affects both the morale of the team and the practice's bottom line.

The AVImark® Practice Management System has features designed to facillitate the day-to-day responsibilities of the front desk team, such as appointment scheduling, creating estimates, and invoicing. Training the front desk team in the full use of these features will help create a more effective and empowered team. This package is especially useful to help train new team members.

This course is appropriate for any member of the veterinary practice team who wishes to utilize the AVImark® features contained within this package to help create a more effective and empowered front desk team.


PLEASE NOTE:This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.

 

Participation Access Parameters

VetMedTeam courses are asynchronous - they do not contain real time components. Students log in at times convenient to personal schedules.

This course provides open enrollment. Students may enroll at any time and are instantly added to the course and sent the course welcome email. After reading the information provided in the welcome email, students may begin the course.

PLEASE NOTE: This course contains flash based Articulate presentations. iPhones and iPads are not natively flash compatible but if a flash compatible browser has been installed on the iPad the presentations will play correctly. This link Flash on iPads provides information on flash compatible browsers. The presentations may also be viewed on a Mac.

 

Course Content

This training package includes:

  • Appointment Calendar
  • Boarding Calendar
  • Client Information Display
  • Estimates
  • Posting and Invoicing

 

Course Completion Requirements

  • Examinations: Participants must complete 5 examinations with a score of 80% or better examinations

  • Course Survey: Participants are required to complete the course survey

Upon submission of the final completion requirement the student will automatically be marked as completed and the course completion email will be sent out. The student will have immediate access to the certificate.

 

Testimonials

...The overall information helped me to understand the system.

 

Upcoming Sessions

 

Pricing

Price: $123.25


Participants have 20 weeks from the date of enrollment to access this AVImark® course.

 

 

VetMedTeam