Delivering exceptional client service and patient care is crucial to the success of veterinary practice. Often, the measure of a practice's success can be directly related to the caliber of its team members. This caliber is directly affected by the effort and energy put into the team by management and practice owners. Putting the necessary amount of energy, thought and effort into the process of finding, and then hiring, exceptional team members can make a large impact to the quality of the hospital team. Haphazardly going through this process can cause negative experiences for management and ownership alike, and ultimately the practice through poor patient care, or team conflict.
This 3-week course is designed to help managers and owners understand the key components involved in finding qualified applicants and then properly hiring them. There are many do's and don'ts when hiring an employee. This course discusses these details as well as illustrates practical ways to apply this knowledge to the practice.
After completion of this course, the participant will understand the many steps involved in hiring, interviewing and rejecting applicants. Students will also learn about the art of conducting a successful interview.
Finding and Hiring Top Team Members will walk through the many essential steps to correctly hire a new employee. This course provides core information needed to succeed if you are new to the hiring process as well as creative ideas to implement into existing protocols. This course is a must for new managers as well as a great refresher for experienced managers who wish to revamp current procedures.