EMPLOYEE PERFORMANCE REVIEWS AND DISCIPLINARY ACTIONS

Course Description
As an employee, the words “performance review” may stimulate a flashback to grade school when getting back a test or a report card. The feeling is not a pleasant one. As an employer, the same words may bring about a feeling of "uugghh, it’s so much work." It is for these reasons; many veterinary hospitals do not conduct employee performance reviews. However, successful businesses do the reviews and do them well. As with anything, in order for it to be a positive, productive experience, time and effort has to be put into the process ahead of time. Employee Performance Reviews and Disciplinary Actions, a 2-week course, contains information essential for every manager and owner. The first course module describes why performance reviews must be completed and, more importantly, illustrates the components and steps to performing this task effectively. Module Two is designed to keep businesses out of trouble. Every business will have to discipline an employee that is off track at some point. Handling problems sooner rather than later will help to minimize a bad situation. However, even with best efforts, disciplinary actions up to and including termination may be necessary. This section illustrates the many labor laws that are in effect and what to do and not do when hiring and firing an employee to avoid legal pitfalls. In addition to in depth information, there are numerous links to web resources and articles to download that explore certain topics further. Regardless if you are new to management or are experienced, this course will provide you with invaluable information that you will need in your career.

Course Description

As an employee, the words “performance review” may stimulate a flashback to grade school when getting back a test or a report card. The feeling is not a pleasant one. As an employer, the same words may bring about a feeling of "uugghh, it’s so much work." It is for these reasons; many veterinary hospitals do not conduct employee performance reviews. However, successful businesses do the reviews and do them well. As with anything, in order for it to be a positive, productive experience, time and effort has to be put into the process ahead of time.

Employee Performance Reviews and Disciplinary Actions, a 2-week course, contains information essential for every manager and owner. The first course module describes why performance reviews must be completed and, more importantly, illustrates the components and steps to performing this task effectively. Module Two is designed to keep businesses out of trouble. Every business will have to discipline an employee that is off track at some point. Handling problems sooner rather than later will help to minimize a bad situation. However, even with best efforts, disciplinary actions up to and including termination may be necessary. This section illustrates the many labor laws that are in effect and what to do and not do when hiring and firing an employee to avoid legal pitfalls.

In addition to in depth information, there are numerous links to web resources and articles to download that explore certain topics further. Regardless if you are new to management or are experienced, this course will provide you with invaluable information that you will need in your career.

Learning Objectives
Upon completion of the course, the student will be able to: List the important reasons for creating a performance review system Create a performance appraisal review form for every job description Determine the frequency of employee reviews Prepare for and give written employee appraisals Create a disciplinary action section for the employee handbook Develop guidelines regarding disciplinary issues Know how to document disciplinary actions Prepare for employee termination Terminate employees and know how to avoid legal issues

Learning Objectives

Upon completion of the course, the student will be able to:

List the important reasons for creating a performance review system
Create a performance appraisal review form for every job description
Determine the frequency of employee reviews
Prepare for and give written employee appraisals
Create a disciplinary action section for the employee handbook
Develop guidelines regarding disciplinary issues
Know how to document disciplinary actions
Prepare for employee termination
Terminate employees and know how to avoid legal issues

Course Content
After completion of this course, the student will understand the importance of maintaining a consistent performance review protocol and disciplinary action files for all employees. Students will also learn how to create an appraisal form; learn how to write and give reviews for individual employees; create a termination checklist, termination letter, and develop protocols for employee discharge.

Required Materials
No additional materials required - all course content is online.

Testimonials
...The sample "employee performance review" and the "employment ending checklist" were fantastic! ...The entire course was helpful. I liked the assignments for the performance review section. They really made me take a look at what we've done in the past vs. what we could/should be doing. The disciplinary section was very informative and gave many needed references. ...I found the entire course helpful. I have recently returned to my hospital after a leave and find myself rebuilding many policies, procedure and really, just some bad habits that formed in my absence. Very helpful and applicable to my current situation. ...Being a Hospital Manager I've learned how and what to add to our practice for legal reasons when it comes to hiring and firing. I will be adding a termination letter and exit checklist when it comes to an employee termination or employee leaving the hospital. I now have numerous articles to help me in addition to this course. ... Message board assignments were excellent. Instructor response to those assignments were very timely and constructive. ... I am a practice owner and supervisor. This course has given more confidence to do employee performance evaluations and to think about unacceptable behaviours that will go into the disciplinary section of the practice handbook. Thanks for an excellent course.

Testimonials

...The sample "employee performance review" and the "employment ending checklist" were fantastic!

...The entire course was helpful. I liked the assignments for the performance review section. They really made me take a look at what we've done in the past vs. what we could/should be doing. The disciplinary section was very informative and gave many needed references.

...I found the entire course helpful. I have recently returned to my hospital after a leave and find myself rebuilding many policies, procedure and really, just some bad habits that formed in my absence. Very helpful and applicable to my current situation.

...Being a Hospital Manager I've learned how and what to add to our practice for legal reasons when it comes to hiring and firing. I will be adding a termination letter and exit checklist when it comes to an employee termination or employee leaving the hospital. I now have numerous articles to help me in addition to this course.

... Message board assignments were excellent. Instructor response to those assignments were very timely and constructive.

... I am a practice owner and supervisor. This course has given more confidence to do employee performance evaluations and to think about unacceptable behaviours that will go into the disciplinary section of the practice handbook. Thanks for an excellent course.

Student Login Requirements
VetMedTeam courses are asynchronous - they do not contain real time components. Students log in while a course is in session at times convenient to personal schedules.

Course Completion Requirements
Completion of all discussion assignment Grade of 80% or better on any examinations Submission of the course survey

Recommended Student Criteria
This course is appropriate for any member of the veterinary practice team who seeks to have an understanding of the topics covered.

Continuing Education Credits
This course is applicable for 5 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).

Course Writer
The Brakke Consulting Team.

Upcoming Sessions

Pricing
Price: $88.00 USD Students may enroll in this course after it has begun, up to the enrollment deadline date. Participants who enroll after the start date do not miss out on any components of the course. There are no real time sessions. The design of this course allows each student to proceed based on individual schedule, as long as all assignments are submitted by the assignment submission deadline.

Pricing

Price: $88.00 USD

Students may enroll in this course after it has begun, up to the enrollment deadline date. Participants who enroll after the start date do not miss out on any components of the course. There are no real time sessions. The design of this course allows each student to proceed based on individual schedule, as long as all assignments are submitted by the assignment submission deadline.

In addition, you many use your MERIAL® Rewards Visa® Prepaid Card to pay for courses. If you are not enrolled in the MERIAL Rewards program, ask your Merial Sales Representative or call 1-800-307-7000. If you do not have enough points and wish to supplement your payment with another card, please write to CE@VetMedTeam.com.

EMPLOYEE PERFORMANCE REVIEWS AND DISCIPLINARY ACTIONS

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